The Willows Hotel

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About

Experience the timeless ambiance and cordial service of The Willows, one of the top-rated boutique hotels in Chicago.

Story

The moment you arrive, you'll feel the effortless charm of a French country home, accented by our 19th century-style furnishings and the warm welcome of our friendly staff.

Find our Chicago hotel just north of downtown in the scenic Lakeview neighborhood, just two blocks to Lake Michigan and Lincoln Park, and close by to Wrigley Field, Saint Joseph Hospital, DePaul University and many of the top things to do in Chicago.

Address: 555 W Surf St, Chicago, IL 60657, USA

Phone: (773) 528-8400

Website

State: Illinois

City: Chicago

Zip Code: 60657

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Older hotel but nice and clean. Comfortable & firm mattress. Good pillow. Room very spacious. I like circulating air when I sleep and it does have steam heat but there was a ceiling fan so it wasn't an issue. The gentleman on the night I checked in and the woman working in the morning were both  polite. Within walking distance of a lot of decent restaurants. Good breakfast. Self-park in & out parking only $25 though I found street parking for free. Less than 10 minute drive to DePaul. I would stay here again.

 7 years ago (30-03-2018)

We looked forward to a boutique style hotel but unfortunately our experience was less that satisfactory. Our reservation was misbooked and we were put into a very small single queen room that didn't have a working toilet and the shower head didn't work correctly. On the bright side the staff were helpful in changing us rooms and giving us a $30 credit. When we got to our new room (double queen), everything seemed to work well. Unfortunately, the bathroom has no ventilation and after two showers our entire room was damp and the window vent in the bathroom was broken. Overall it was not worth the $159 we paid to stay. At least the staff was nice.

 7 years ago (31-03-2018)

Staff was helpful and friendly. Great customer service. No issues to report. Hotel is being renovated but it was very clean.

 7 years ago (03-05-2018)

Hotel is located on a side street, a few blocks away from the lake. Employees where very friendly and they provide a nice breakfast every morning. Rooms where very clean and the mini bar is not completely over priced. Which was nice. Only downfallis with rooms being so small. I usually like to have extra space and upgrade. I upgraded here to a king size suite through Expedia. Room only had a tiny closet and enough space for the king bed.

 7 years ago (01-05-2018)

I loved the hotel. The room was very clean and spacious, the breakfast options were reasonable and tasty. The place is impressive - the service here was the best I have every experienced anywhere! I highly recommend it and would definitely stay again.

 7 years ago (19-02-2018)

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