UGI Heating, Cooling & Plumbing

Reviews, get directions and contact details for UGI Heating, Cooling & Plumbing

Address: 340 W Roseville Rd #2, Lancaster, PA 17601, USA

Phone: (717) 405-3150

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State: Pennsylvania

Zip Code: 17601

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Reviews

Installed a gas furnace (with humidifier), air conditioner, and digital thermostat for my house.  They did a wonderful job.  Workers were very friendly and happy to answer my questions and address any concerns.  Noticed my water heater pipes were leaking and replaced them free-of-charge! They went above and beyond.  My heating and cooling systems work great now.  They have been very responsive if I have any questions or concerns.  Will certainly use this company for any heating, cooling, or plumbing needs in the future.  Highly recommend.

 8 years ago (12-10-2017)

We recently looked into getting a dehumidifier installed in our home. Like many others probably do, we called several local businesses to provide estimates to get the best price. Setting up the appointment was easy enough and the employee who came out was very friendly and personable. After speaking with the rep, I had some concerns. One was the pricing which seemed to be very high. The unit itself (not including labor) was quoted around $2900. I found the same unit online from an HVAC distributor for $1,200. I asked about the cost of labor if I would provide the unit which would save me about $1700. I was told that the company could not do the work if I supplied the same unit myself. Obviously I would not pay an additional $1700 for the same exact thing. To us it kind of seemed like price gouging. I'd understand a couple hundred dollar difference but not almost two thousand. Due to this, we gave our business to another local company who provided a quote based on their complete supply and install of a unit along with a quote for installing a customer supplied unit. In the end, it made the difference in where we spent our money. We never used UGI HVAC services before but based on our experience, we'd probably look elsewhere.

 8 years ago (28-07-2017)

I have been working with Mike. He has been a great asset for the work that I needed done. They were very courteous, kind, and clean. They did very good work for a great price. I got three quotes for some duct work and they came in half of another company and 300 dollars less then the third. I will definitely use them in the future.

 8 years ago (11-02-2017)

I called and made an appointment for Tuesday between 12 and 5. I missed the call from the tech, called back 10 minutes later and spoke with a very rude customer service rep and was told they would put me back on the schedule for the same time slot. I waited until 6 and didn't receive any call or notification from UGI. Called back again and was once again treated very poorly. Do yourself a favor, use another Heating and Cooling company.

Edit: added a star for owner response. 

 8 years ago (23-05-2017)

Very prompt and professional---have had no negative issues for 15 years!

 8 years ago (19-09-2017)

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UGI Heating, Cooling & Plumbing

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