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Reviews, get directions and contact details for United States Postal Service

United States Postal Service
Address: 14955 W Bell Rd, Surprise, AZ 85374, USA
Phone: (800) 275-8777
State: Arizona
Zip Code: 85374


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

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Reviews
People review negatively for many issues that arise after parcels leave this post office location. I have had all positive experiences here, even when I filled out the wrong customs form, I was treated with courtesy and patience. Staff is always helpful and efficient. Customers go in with grumpy, bad attitudes and then wonder why the clerks weren't smiling. ?? I mailed boxes in the Christmas rush...there were 19 people in front of me, I was out in 10 mins. That's pretty good to me.
8 years ago (23-12-2017)
Amazing that I played 32.00 for overnight shipping delivery by 8pm. Showed up at 1030 am. And don't drop opp my package. Why wouldn't you put it in my lockbox. Money wasted. I will be asking for a refund.
8 years ago (14-12-2017)
Needed a new key to my mailbox and instead of informing me right away that it is not their mailbox, they made me wait over a month. I had my mail on hold which means I had to drive there every few days, wait in very long lines, and ask if they have keys each time. Each time they would search for the keys and say I wonder why it’s taking so long. After a month, they finally tell me that it isn’t their mailbox and they aren’t in charge of changing the lock and that I need to hire a contractor to do so. Very unorganized.
8 years ago (10-01-2018)
If i could leave zero stars I would... I ordered a package that was shipped USPS and tracking said it was delivered on Wednesday and its now Friday and still no package... When you call the automated system is ridiculous and then when you want to speak to a human you get put on hold for hours and sometimes disconnected and have to start over... I still haven't gotten to speak to anyone yet... How can your system say delivered and not be at the correct address, is reading not a requirement!!?? My gift is probably at a neighbor house right now.... Thank federal government.... Again you failed.
8 years ago (11-08-2017)
Staff is generally friendly and have been very helpful on occasions when I really needed it! It's a busy office, but they work to keep the line moving, especially now at Christmas. Thank you, guys!
8 years ago (18-12-2017)
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