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United States Postal Service

  1. Arizona
  2. Arizona Post Office

Reviews, get directions and contact details for United States Postal Service

Address: 14955 W Bell Rd, Surprise, AZ 85374, United States
Phone: (800) 275-8777
State: Arizona
City: Surprise
Zip Code: 85374


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Update Info
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Reviews
My girlfriend and I own a very small business selling on eBay and amazon. This is our only work. We only make about $40-$60 profit each day for both of us to survive on and grow our business. We like bringing our packages to this location because it is close to our house. The atmosphere isn't too great. Most of the ladies working here give the aura that they are miserable and want to go home. Bossy attitude, insincere speech, etc. Although I do give an exception to this very nice lady (who seems Indian? I'm sorry if I got that wrong). We brought our daily packages to this location, and this woman (didn't catch her name, but she is an older Caucasian from new york) was scanning our packages, and starts putting them to the side and starts calling out "This one is over weight!" Literally every single one that she is calling out is 1/2 to 1 ounce over and she can't allow that. In our 2 years of dropping packages off at USPSs, this is the first time this has ever happened. I plead with her because it is literally half an ounce over. I let her know that every single other USPS has accepted our packages with no problem. She says no. If it was 1/8 of an ounce over (yes, her exact words) it would be ok, but this was unacceptable. She says that we have to BUY COMPLETELY NEW LABELS for 10 of our packages that she didn't accept. She even asked with an aggressive tone if I wanted to speak to her supervisor!! Ridiculous!!! It would be worth the drive and gas money to go to another USPS.
7 years ago (14-02-2018)
People review negatively for many issues that arise after parcels leave this post office location. I have had all positive experiences here, even when I filled out the wrong customs form, I was treated with courtesy and patience. Staff is always helpful and efficient. Customers go in with grumpy, bad attitudes and then wonder why the clerks weren't smiling. ?? I mailed boxes in the Christmas rush...there were 19 people in front of me, I was out in 10 mins. That's pretty good to me.
8 years ago (23-12-2017)
Amazing that I played 32.00 for overnight shipping delivery by 8pm. Showed up at 1030 am. And don't drop opp my package. Why wouldn't you put it in my lockbox. Money wasted. I will be asking for a refund.
8 years ago (14-12-2017)
If i could leave zero stars I would... I ordered a package that was shipped USPS and tracking said it was delivered on Wednesday and its now Friday and still no package... When you call the automated system is ridiculous and then when you want to speak to a human you get put on hold for hours and sometimes disconnected and have to start over... I still haven't gotten to speak to anyone yet... How can your system say delivered and not be at the correct address, is reading not a requirement!!?? My gift is probably at a neighbor house right now.... Thank federal government.... Again you failed.
8 years ago (11-08-2017)
Needed a new key to my mailbox and instead of informing me right away that it is not their mailbox, they made me wait over a month. I had my mail on hold which means I had to drive there every few days, wait in very long lines, and ask if they have keys each time. Each time they would search for the keys and say I wonder why it’s taking so long. After a month, they finally tell me that it isn’t their mailbox and they aren’t in charge of changing the lock and that I need to hire a contractor to do so. Very unorganized.
8 years ago (10-01-2018)
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