United States Postal Service

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Address: 500 N Washington St, Rockville, MD 20850, United States

Phone: (800) 275-8777

Website

State: Maryland

City: Rockville

Zip Code: 20850

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Alfonso is truly an outstanding employee at this USPS branch. While this USPS branch as a whole does not deserve five stars, I rated my experience with Alfonso today as a five-star experience. I have visited this branch several times and have had interactions with other employees, This was my third interaction with Alfonso and he was truly outstanding. He was courteous, knowledgeable and efficient - everything that a USPS employee should be. While I agree with the other reviewers, and there are definitely things that need improvement at this USPS branch, I believe that people should be told when they are doing an excellent job. I had a good experience at this USPS branch today.

 7 years ago (09-12-2017)

I was on December 17 2017 making a line to send my Christmas card a and the clerk weight and asked me to $1.79 and he took it 6 day later a received back with unsufient post stamp I went to clerk who was a femal I spleind to her the incident she didi'nt undestend me I was so frutrad I was other lady on the floor whom didn''t hear me my complain but she was rud toll me that card need more post stamp, what *I toll them that my issu was I went to make lane to be sure that it will be delivered it wa not: I paid what was the diferencen and it was late and they never toke resposability. Now understand why the bussines of the post office it going down. I personal to thak you to rune my christa and I hope neve need to use the servic

 7 years ago (27-12-2017)

The supervisor was extremely rude and unhelpful. We tried to pick up a package with my school ID I showed my ID to the old man, but he refused to give me the package because he told me that his son graduated from high school when he was 16. So that he think I am too young to get the package. Even though I bring the slip and a letter with my name on it. Then we tried to talk with another person who work in there, then the old man told us do you think he will give it to you if I say no?  Then we ask for a solution how we can pick it up? He response us with all kinds of gibberish so we left. Never go ask him any question. He is not going to help you, and give your life more trouble. 

 8 years ago (19-05-2017)

A few months ago I received a notice to go pick up a package. When I arrived my package was opened and empty. The employee had the audacity to ask why I wouldn't sign that I received my package. Today I come home to opened mail in my mail box (bank documents no less). I will 100% be calling to complain and see if there is a way to investigate this post office location.

 7 years ago (31-10-2017)

My first time going to this post office and it'll definitely be my last. It was my first time mailing an international priority package so I was unsure of how to attach the customs form to the package. Rather than assist and provide guidance, the post office clerk rolled her eyes and didn't speak a word trying to put me on the spot for a good half minute. After finally handing me some scissors and giving curt instructions, she assumed the package was prepaid and took it and handed me a receipt, despite my insistence that postage still needed to be paid. I returned back in line knowing the package was improperly handled and yet again, the clerk with attitude replies, "what do you want?" I try to explain the situation and she continually insists that the form says "no postage necessary" when in fact that was not the case. I tell her to check the label again and it clearly says postage is necessary. Instead of apologizing for her mistake, she proceeds to tell me I should have just paid for it online with the form. If I was given that option online I would've done it already and avoided dealing with her from the start! She then questioned me and said, "well why didn't you bring this up earlier?" At that point I didn't even bother arguing. Last I checked, I wasn't the one working at the post office who's supposed to have knowledge on how to handle international packages and forms. In any case, the postage was finally correctly attached and I hope to never deal with her again. Good riddance.

 8 years ago (20-06-2017)

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United States Postal Service

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