Alamo Rent A Car

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Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for vacation and other travel needs.

Address: 2501 N Hollywood Way Ste 4, Burbank, CA 91505, USA

Phone: (800) 992-9823

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State: California

Zip Code: 91505

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Reviews

Rented an SUV for a family road trip.  By far found Alamo to have the best price in our area.  We pre-paid the full rental to get the lowest price. Service on pick up was fast, friendly and efficient. 
 However we were disappointed to find once we left that they had added additional $200 deposit charge on our card.  The agent never mentioned it while we where at the desk.  We called Alamo but could only get their national office, not the local one where we rented and all they said was that it was a customary charge for all rentals and we'd get a credit once we returned the car.  Well, that was not the point.  We were upset the agent did not say a word about it as we checked out.  However, when we did return the car, we mentioned it to the agent handling the return who happened to be the manager of that office.  He apologized and immediately took steps to correct the situation by not only issuing the $200 deposit credit but also credited another $200 to our card for the inconvenience.  That is good service.  A 4 star for the initial slip up but we will definitely rent from Alamo again.

 8 years ago (05-08-2017)

Picked up our designated car at Burbank Airport and it was ready on time. The line at the desk was short and the staff inside and in the garage were great. Price came out as promised when we returned to SFO one week later. Would rent again from Alamo BUR!

 8 years ago (10-08-2017)

I recently rented a car this past july 14-16 from your Burbank, CA location. Upon returning the vehicle on Sunday July 16th and receiving my final receipt, an employee named, Omar Torres, came out and stated, "there's a dent on your car".  He pointed out this dent and stated that since I had rented the vehicle, I was responsible for the damage. I was in a state of shock explaining to him that I had driven the vehicle a total of 76 miles and had been very careful. I then immediately checked out the car for any other damage of which there wasn't.  He then stated that the car had been checked out by them before I drove it off. I then realized that I should have checked out the car before driving off; this felt like a scam was being perpetrated., I then told him I had a plane to catch and he should do whatever he has to do!  And now I'm involved in trying to obtain the necessary paperwork from Alamo to run this through my credit card's insurance. Beware! Always check your rental vehicle out before driving off.

 8 years ago (31-07-2017)

I have rented from Alamo a few times, and again, the service is outstanding. I normally don't write reviews, but I believe tto give credit where it is do. This company has treated me greatly. Thanks.

 8 years ago (17-08-2017)

Had a very nice experience at this rental location. The checkout was friendly and efficient, with no attempt to up-sell, and the car was clean and in good condition. I also appreciate that Alamo has a pretty transparent policy on scratches and dents - they only mark down scratches longer than a dollar bill and dents bigger than a golf ball.

 8 years ago (31-05-2017)

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