Apple Annapolis

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1735 Annapolis Mall Rd, Annapolis, MD 21401, USA

Phone: (410) 972-3290

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State: Maryland

Zip Code: 21401

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Reviews

I just got an iPhone 4 months ago after being a Galaxy girl for years. after 4 months, my iPhone sizzled and died.   I made an appointment and when I got there I was told to wait until I was called.  I waited 3 hours before being seen.  I was already frustrated by that time and fortunately, the tech that helped me was really nice and attentive.  I had to leave my phone and was given a loaner phone. After a week, I was told to pick up my phone.  I picked it up on a Friday and it died again on Saturday.  I called the store and told them I was in distress and that my phone is used to help me run my business, they told me they could see me on Tuesday the following week.  I told them I just left and would not be able to wait until Tuesday and they told me to be a walk in.  This scares me considering when I had an appointment I still had to wait three hours to be seen.  Apple needs a new strategy to get things running more smoothly and to be able to help more customers in a timely manner.  I really wish I had a Samsung at this point and had never switched to Apple.

 9 years ago (27-02-2017)

Place was insanely busy but well controlled by the numerous staff members.  Prices were a bit high but that is expected for what they are offering.  Everything went perfect with my wife's phone replacement.

 8 years ago (03-03-2017)

10-12 minutes at the phone table, and not a single apple employee approached me or spoke to me. I sat a a nearby table and waited another 25 minutes for acknowledgement. Finally I saw 4 employees talking together and asked them how to conduct business in their store. I was told my wait was essentially my own fault: I was sitting at a Genius Bar table, but didn't have an appointment.  I just wanted to buy a phone! The unapologetic manager told me I should have been checked in by someone, which is nice in theory, but none of the employees did that. Then I was told my confusion is natural, since they are a different type of store.  Different isn't better though: when there are no service counters and every transaction has to come to the customer, NOTHING CAN HAPPEN UNLESS SOMEONE COMES TO THE CUSTOMER. I spent quite a long time waiting for that blessed event, and now, having purchased the phone, I wonder why I did it. 

I walked into the store happy and anticipating a new phone, and walked out angry and embarrassed for being so dumb as to spend money in this store. To make it even worse,  they didn't offer to switch my SIM card for me, nor did they offer a trade in. Just an awful waste of my time.

 9 years ago (30-12-2016)

I made an appointment a week in advance at the Genius Bar to get my battery replaced - I get to the store and they have to run a "diagnostic" to make sure it's the battery despite the fact that I told them I can't go an hour without having to charge my phone. They run the diagnostic and, surprise, I need a new battery.  Unfortunately for me, they don't have any batteries in stock and will need to order a new battery which will take a couple of days.  Then I'll need to come back to actually get the battery replaced.  I live over 30 minutes away and this is my nearest Apple Store. To drive all the way there for a 5 minute diagnostic test to be run and then be told I will need to come back in a few days to actually have it repaired is unacceptable. I made this appointment to get my battery replaced.  I called Apple customer service and was spoken to like I was an idiot. Apple has a monopoly and they know it - I'm in the market for a new laptop and I'll definitely be staying away from Apple products for this purchase.

 9 years ago (29-01-2017)

My battery was acting up so I brought my MBP in for a look.  The tech confirmed that it needs to be replaced.  I asked how long it would take for the service and he told me it could be done while I wait, 20-30 minutes tops.  That was far better than I expected so I told him to order the parts.  I got notice last night that the parts are in so I brought the laptop in this morning only to be told that the turnaround time is 3-5 days.  What the what??  This is my work computer - I can't hand it over for 3-5 days - and the reason I had them order the parts and do the work is that they said it would be done on the spot.  If I knew there was any kind of wait beyond a few hours I would have held off and explored other options.

The manager was apologetic but utterly unsympathetic.  He said there's no way the battery can be replaced that quickly.  I asked him how long it would take, thinking that maybe he'd tell me several hours.  He repeated that it would be a 3-5 day turnaround (after I returned home I called other Mac repair shops and they told me it's maybe a 2-hour job), so clearly they have no interest in fixing a problem of their own creation.  I just wasted a half day of work that I took to have this work done and I'm still left with a computer in need of repair.

Since there are other reviews here easily as bad as mine there is obviously a problem with this store.  I'll never set foot in the place again.

 9 years ago (14-12-2016)

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