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Atlanta West Chrysler Dodge Jeep Ram

  1. Georgia
  2. Lithia Springs Department Store
  3. Douglasville Car Dealer

Reviews, get directions and contact details for Atlanta West Chrysler Dodge Jeep Ram

Atlanta West Chrysler Dodge Jeep Ram

About

Our dealership carries variety of Chrysler, Dodge,Jeep and Ram.

Address: 1251 Thornton Rd, Lithia Springs, GA 30122, USA
Phone: (770) 942-1102
State: Georgia
Zip Code: 30122


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Reviews
I had my 2012 Dodge Charger serviced for a transmission fluid exchange with pan drop, thermostat replacement, coolant flush, and oil change. I had neglected my "baby" but the Express Service Manager Brian Brinson helped get me running like new. I scheduled an appointment so I didn't have to wait around. Brian was prompt, courteous, and even threw in a 10% discount. I also received complimentary shuttle service to my home, I was able to wait in the comfort of my own home. My car is running like new again thanks to these guys. I will definitely return for future service.
7 years ago (18-11-2017)
Typical scummy old school Chrysler dealer. These people drag down the entire automotive industry. Went in to look at the Charger 392, tried box closing me when I walked in the door? Sat me down in the finance office before I had even seen the car and hit me hard with financing, credit, blah blah. I showed them I was pre- approved through USAA and that set them off. They wanted to make money off of me so bad on the back end, they were willing to not sell me the car. As I was in the office I was first told they were grabbing the car, then I was told it was in detail, then I was told it was blocked in, then I was told it had sold. They had a few of them on the lot... There was no way in hell I was going to buy from them after that treatment, so I ended up going to another Chrysler dealer in Roswell. Cliffs: if you want to get taken for a ride, go here.
7 years ago (26-11-2017)
EDITED: Please note what I wrote below is incorrect. I was called by the operator, Gary, who was responsive and courteous. He informed me that the shuttle does run until 6:00pm and he would personally take care of the issue. I appreciate the response and attention to the issue. I have amended my rating to reflect good customer service. WARNING: Their courtesy shuttle stops running at 4:30. They do not tell you this on their website. I am currently stranded with my 5 year old until my wife can come get us.
8 years ago (29-07-2017)
If I could leave zero stars, I would. Save yourself the headache and wasted time and go somewhere else. We try to be understanding when things take longer than expected but this is now the 3rd time we have received terrible customer service with this dealerships service department. Purchased truck brand new and it has been in the shop for miscellaneous repairs and recalls. This last time we were quoted our truck to be there 1 day...EIGHT days later, it was finally ready. (only after hounding them on the phone) Several phone calls to the dealership went unanswered. We couldn't get anyone to call us back. When we finally got someone on the phone, we learned half of the issue wasn't even fixed because "no one ordered the part" or "no one wrote it down". It was a different excuse every time. When we finally picked our truck up, it was FILTHY! Due to the nearby construction, dirt and dust accumulated on the truck. You could see all the nearby new vehicles recently washed, but not ours. We expect to have our truck returned in the same way it was received-not covered in dirt and dust. When asked to speak to a manager, we were told he was "in a meeting" and would call. Obviously, we are not holding our breath on that phone call. I would advise to take your business to a Dodge dealership that knows how to operate and provide customer service. Absolutely terrible the way they treat loyal customers. I will be emailing corporate Dodge as well.
7 years ago (06-10-2017)
Worst service ever. Arrived at 7:56am to get service on my vehicle. Started asking about my car at 12:08pm once I notice some people after me had started to leave with they vehicles being serviced. 2 of the workers come to me asking me my name. The guy who I originally had given my key to finally comes to me and ask Are you sure of the name it's under. Now I'm pissed starting to become annoyed but I stayed cool. I see Scott with another worker looking outside at cars and the other guy is checking the numbers in each window? So I asked Is my car still here because I have never seen anything like this before. Ok 12:48 they guy come to me and say "I have your car it was parked in the back but no work has been done on it". I replied "are you serious I been here all this time for you to tell me I have to wait much much more longer?". He replies "I can reschedule you" I instantly told him "No you will not, it will be taken care of today". He then apologies and tell me "he's sorry for the inconvenience and will have me vehicle rushed to be serviced and also detailed in and out and the cars will be washed and he had a employee take me to grab something to eat which I paid for myself. 3:08pm I get my car back remind you on the way to the location it was raining. As Im approaching my car I'm noticing the car is still damn dirty. I opened the inside the only thing that had been adjusted was the driver seat. I go back in to speak to Scott to tell him no detail was done on the vehicle. I'm pointing out to him the windshield is dirty the receipt is still on the back seat. He's pointing out to me the water on the car. "I said sir it was raining on the way here. I been here since 8 and now I'm leaving at 3 this is unacceptable to have a O2censor changed. I will not go back to Atlanta West Again very poor customer service.
7 years ago (01-09-2017)
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