Avis Car Rental

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Avis Car Rental Savoy operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.

Address: 11 Airport Road, Champaign Airport, Savoy, IL 61874, USA

Phone: (217) 359-5442

Website

State: Illinois

Zip Code: 61874

Opening Hours

Monday: 7:30 AM – 10:30 PM
Tuesday: 7:30 AM – 10:30 PM
Wednesday: 7:30 AM – 10:30 PM
Thursday: 7:30 AM – 10:30 PM
Friday: 7:30 AM – 10:30 PM
Saturday: 9:00 AM – 10:30 PM
Sunday: 9:00 AM – 10:30 PM

Update Info

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Reviews

If I didn't have to give at least one star to be able to post this, Avis would get ZERO.  I didn't even get a chance to rent anything.  When I called I was placed on hold for over 10 minutes, then transferred to an automated answer machine which gave me a choice of picking an extension or picking the directory and NO choice to continue to hold or leave a message.  When I called back, I was immediately told to hold again. When I said I'd already been on hold for over 10 minutes, I was told, "I have a whole line of people right now."  No offer to take my number and call back  after he had taken care of his other customers which would have been fine with me.   Just expected to stay on the phone until I decide to pick it up again.  When I read the reviews, I thought to myself, "Well, what did you expect?"  Obviously, you have so much business you don't need mine so you will never get it.

 7 years ago (16-01-2018)

Horrible experience. Customer service representative was rude and unhelpful. She gave me incorrect information which led to my trip being cancelled. When I asked for her help, at the counter, she was dismissive. Her response was "sorry, I guess you're just out of luck. This trip wasn't meant to be." Who says that?!? How does this woman still have a job?

 7 years ago (13-01-2018)

I am really disappointed with the customer service at the Avis location in Champaign, Illinois. I went to pick up the rental car I had reserved on Thursday, Oct 5th and the employee did not inform me that I was being charged extra because I picked up 30 minutes before. My reservation was for 9pm and I got the car around 8:40pm. The lady entered 8:29pm on her computer on purpose just so I would be charged an extra hourly rate. Had the lady at the desk told me I would be charged extra, I would have just waited till 9pm to pick up the car. I was never informed that I was being charged extra for arriving early. Moreover, once I reached home, the GPS stand was missing and the location was closed by the time I had reached home. I had to wait till the next morning for the location to open to get the GPS stand. I had to return the car in Oakville, ON Canada on Friday Oct 6th and I was planning to leave at 6am but I couldn't even leave Champaign till the Avis location opened at 730am in the morning. So my travel was delayed due to a mistake on their behalf. Once I reached there, I asked them about the extra charge, I was told I had to return the car in 24 hours from when I picked up the car in order to get a return for the extra charge. It was a really stressful drive since I had to make sure I arrived in time and I left late only because I wasn't given the proper customer service. I am highly disappointed and I hope this is not the last time I rent a car from Avis. It was my first time rental from Avis and I am definitely not happy with my experience.

 8 years ago (10-10-2017)

It’s a shame I had to end my Christmas weekend out of town dealing with such a rude crummy woman at the airport Avis. Horrible customer service. Do yourself a favor and get your rental car elsewhere. RUDE, RUDE RUDE

 8 years ago (17-12-2017)

The Avis agent made some mistakes, and the mistakes caused the system charged us more than twice of the correct amount when we returned the car. 

When we returned the car, the agent who was on duty refused to deal with this problem.

The next day, we called the agent who rented us the car, and he deceived us that we would get the refund in two weeks(we did not get the refund in two weeks).
 
When we found out he deceived us, we called the customer service, but the customer service refused to deal with this problem.

After that, we called some agents and the manager at the same locality and spent a lot of time because most of them were not willing to deal with this problem.

When we received the refund, it's been more than a month since we returned the car,
and Avis did not compensate the time and effort we spent on fixing the mistakes that made by these Avis employees.

Based on their attitude about this case, I think it is clear that they want to cheat our money.

Employees who work in a company like this should be ashamed.

 8 years ago (21-08-2017)

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