Best Buy

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Best Buy - Sarasota

Address: 4020 S Tamiami Trail, Sarasota, FL 34231, USA

Phone: (941) 923-3955

Website

State: Florida

City: Sarasota

Zip Code: 34231

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews

The people that work at this location don’t know much about the products in their store. Wes approached us about Laptops, we explained to him exactly what we were looking for and the price range we needed to stay in. He didn’t want to listen to us and tried to talk down to us like we didn’t know anything when in fact I do know a lot about computers and their specs. He kept trying to up sell us to a laptop that was NOT what we are looking for. It has worse specs than a cheaper laptop that we had been looking at, which basically he wanted to try and challenge me about my knowledge and the computer we had wanted. In the ended we decided to get nothing and went to Office Max to find a better deal, which we were able to find the perfect laptop with a reasonable price tag. They should do an overhaul of the staff here and actually hire people that know what they’re selling. Plus this store is always messy, the game section is the biggest disaster where things are never organized or put in the right place. The selection is also very lacking.

 7 years ago (11-02-2018)

I called ahead to confirm availability of a product and was told it was on the shelf and available to be picked up. When I arrived it was not. When I asked why, I was told it had not been available for sometime and they didn’t know why I was told it was. They need to get their stock availability tools working properly so customers don’t waste their time.

 7 years ago (13-02-2018)

So cool to actually see and compare the electronic stuff you want to buy, and they have great sales often. Nice, helpful employees, who send someone to help if they can't answer your questions. Love shopping here!!

 7 years ago (24-12-2017)

If your going to get a phone here you better walk in backwards and bring a jar of vasalin because everyone is going to put it to you and change you whatever they want. Scammers.

 7 years ago (30-03-2018)

Customer is LAST, double talk fine print brainless outdated scam "policy" is first.  I attempted to return an item that I had purchased the day before.  I found that that Best Buy had discounted the item as part of a "bundle".  Due to the "Bundle" discount that I was unaware of, manager "Mark", informed me that I would actually owe them money in order to return the item.  Yes, I would need to pay Best Buy more than what I paid for the item in order for them to take it back.  Seriously.  "Mark" the..."Manager"...   informed me that due to a discount that Best Buy applies to accessory sales of 3 items or more, I was not allowed to return the item without Best Buy charging me back the entire discount amount.  I offered to give them back the discount that was applied to that item, as that was only fair, but not the discount applied to the other items that I had purchased.  "Mark" refused, and told me that he would charge me the entire discount taken off of all the items at once, even though I was only returning one of them.   I was told that I could see their policy on their website, and that I could have gone to their website first before the sale.  Are we all seriously tired of fine print B.S.?   Didn't this sort of garbage go away many years ago, as consumers became conscious of "policy scams" and fine print stupidity?  We've moved past this outdated form of "business" and practices such as this may be exposed on social media and internet reviews such as this one.  Bottom line: I was unaware of Best Buy's "policy", and no reasonable person would have pre-searched their website to seek something they did not know existed.  Courts in this country have consistently held, that unless details of a transaction are clearly laid out and communicated "at the time of the transactions execution", that terms restricting a consumers rights are not enforceable.   If you are not aware of the terms, and no reasonable person would be aware of them, they you are not accountable for them.   Best Buy is continuing this practice, because no one has challenged them in court.  Yet. You cannot complete a transaction, and then inform the consumer of its details afterwards, on the receipt.  "Mark" had the nerve to tell me that the details and return restrictions were included on the receipt, then refused to acknowledge that the receipt was given to me after the sale.  You can easily see how the "incompetent manager following the brainless policy" disease applies here.  I actually let hm know that I had to make other purchases, and that I was ready to go shopping in his store as soon as he simply gave me back the money I had spent on the item.  "Mark" refused.  I then travelled to another Best Buy, where the manager did his best for me, refunded what I had spent, and I went on to spend another $100 at the store.  No, "Marky", their is no fine print justification for not giving me back the money I had paid for an item.  It's that simple, despite your double talk.  When you have a family someday, maybe you'll understand...

 7 years ago (10-03-2018)

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