Budget Car Rental

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Budget Car and Truck Rental Boulder operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: The Meadows Shopping Center, 4800 Baseline Rd d109, Boulder, CO 80303, USA

Phone: (303) 444-9054

Website

State: Colorado

City: Boulder

Zip Code: 80303

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 9:00 AM – 1:00 PM

Update Info

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Reviews

Best service I've ever received both arrival and departure!. nice car, reasonable rates, and the staff was fantastic a plus. I would highly recommend this site as well as the Broomfield site.

 8 years ago (09-12-2017)

I am very frustrated with Budget's customer service and billing.
I was billed over $150 for an additional day with the vehicle I dropped
off.
My reservation time for drop off was 2 pm at an office that apparently
closes at 2 pm. I'm still confused as to how a location can be closed at a time when you're scheduled to be there? 
As an individual who works in an office, I schedule appointments everyday and we don't schedule appointments any more than 10-15 minutes before closing time because we understand things happen and people run late.
Additionally, we contact the client when they are running late to verify
they are still planning on coming or ask if they need to reschedule.
I understand that I ran late (about 10-15 minutes) and I do take the
fault for that.
On the other hand, as someone who works in the field where customer
service is essential to business, I would think a location with the
customer in mind, would call and verify that the customer was still
planning on dropping the vehicle off at that location...especially if they are going to charge the customer extra for a late fee and an additional day. 
Additionally, the location  had a drop off box for the key and the
contract; however, the customer service representative told me the
location did not have an option for after hour drop off.
Why even have a drop box and key slot allowing drop off after hours if it's not an option?
Furthermore, I tried to call customer service when I arrived at the
location, but was unable to reach anyone because the office was closed.
Finally, when I called to discuss this with a customer service
representative I was extremely put off by the fact that the customer
service representative could do absolutely nothing for me, including ask
a manager or supervisor if there was anything at all they could offer
me. He made me feel as if I was in the wrong and just apologized once for the inconvenience.
$155 might not sound like a lot of money to some, but for someone who is working two jobs to make ends meet, it could cover a large amount of my bills. Additionally, I trusted that Budget would offer me the best service and value when I made the reservation. I'm extremely disheartened by my experience working with this company. 
I feel like the lack of "customer care" and attitude towards
nonchalantly over-billing customers is exactly the opposite of "customer
care".
In the future, I would recommend letting the customer know before
reserving a drop off at the closing time and a location that does not
allow for after-hour drop off. Additionally, you may want to reevaluate
the way your "customer care" representatives care for you customers.

      
      
      
 8 years ago (23-10-2017)

When I arrived to pick up my reserved compact car, the car rental employee was smoking outside on the sidewalk which I felt was unprofessional. Next, he came inside and tried to offer me several car options that he said needed oil maintenance and another that was out of date with its inspection. I said no that would not work, since I had to drive over 200 miles and could not afford to risk any of that. Especially when I was paying a few hundred dollars. I went to check out the only mid to small car he had available without these problems. It smelled strongly of marijuana. There was a "no smoking" sticker on the window which had obviously been ignored. The employee wasn't sure if the car had been cleaned since the last driver. I had to go to my work event and was running out of time (about 45 min after arrival at the rental car counter) so I had no choice but to go with the marijuana car. Gross. They also charged me significantly more than my online priceline reservation told me they would charge. Frustrating. Bad experience overall.

 8 years ago (24-07-2017)

Very friendly staff. Fast and smooth car rental process.

 8 years ago (17-09-2017)

Budget has good prices, but when I first checked online my price was nice and low, I then changed the pickup time and suddenly the price was over $100 more.  No matter how many times I tried changing things to get the first low price, I was never able to get it again.  I had to settle for downgrading my vehicle in order to afford the rental.  Very frustrating and suspicious.  I also had to wait 45 minutes just to pick up the car because the poor guy working there, who was very polite and friendly, was swamped with customers and he was the only one doing all the work.  The car was fairly clean, but not completely.  Still, they have the best prices, so I was fairly satisfied.

 9 years ago (02-03-2016)

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Budget Car Rental

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