Dollar Rent a Car

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Address: 3600 Presidential Blvd, Austin, TX 78719, USA

Phone: (512) 530-2277

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State: Texas

Zip Code: 78719

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Reviews

- CAR was old with 30,000 miles
- Eventhough declined extra insurance, agent asked for many initials and one of them was added in between to add the extra insurance. Good thing i had the conversation recorded on my phone at the counter so the manager took of the extra charge.
- if you add airline frequent flier miles number in your reservation to accrue miles for your car rental, you will see  extra charge when you return the vehicle, they dont mention that when you pickup the vehicle.
- record the conversation with an agent to avoid any additional charges at the end to cover yourself
- during my rental, car had 2 flat tires, none of them had nails or anything. the tires were not maintained properly and had air leak from prior flat repair. they declined to replace the car. i had to use my own AAA to tow it to the tireshop in an unknown city, spend 5-6 hours waiting for it to be repaired.

      
      
      
 8 years ago (08-06-2017)

DO NOT RENT HERE. They deserve negative stars. This is a franchise of Dollar - it has nothing to do with the corporate entity. I rented a car here and had travel plans change. I figured it would be no issue other than a fee to turn the car in at another Dollar at an airport (I have done this before and it was never an issue). Instead, the airport notified me that they are not the same company and could not accept the car. When I called the Austin Dollar, they told me it would be a $500 pick up fee as well as charging me every day (the extra day fee, which was 3X the original fee) until they picked up the car. When I asked her for an estimate of when this would be, she told me it would be whenever they could find someone to pick up it up, IE whenever they felt like it. And they would be charging me every day without any real incentive to actually pick it up. I had to drive 4.5 hours each way back to Austin just to drop off the car. In addition, all the other reviews are correct. They nickel and dime you with every cost. We returned the car and were charged a "Customer Facility Charge" when we checked out. When we called to ask about it, they were very quick to say that is a standard fee and that they "forgot" to put it on receipt/contract that I signed. If it is a standard cost, why do you not put it on the contract that I signed? Super shady place - DO NOT USE.

 8 years ago (27-12-2016)

I will be as objective as possible and attempt to lay out the facts: We booked online and had a reservation for a mid-sized car over 30 days before we arrived. We reserved a mid-size car to help us navigate around Texas, visiting family from town to town. When we arrived at the counter, Lorenzo the customer service representative, was unapologetic in telling us that they had "run out of cars." We had a reservation, but apparently that has no weight for reserving a car...only the price. Lorenzo offered us an "upgrade" to a Large Truck or Minivan. When we explained that those were not necessarily upgrades as we are doing a lot of driving and needed a car for fuel economy and comfort, Lorenzo simply restated their position with understanding our needs. Lorenzo offered an SUV, but we would have had to have paid quite a bit more.

My wife and I were quite upset - this policy seems to be predatory and a way to get more "upgrades." We will never use this company again and encourage all that we know to perhaps pay a bit more for a more reputable company that will actually keep your reservation. We ended up taking the gas guzzling truck and because it was so big had to find special parking spaces / areas to ensure it didn't get a scratch on it.

 9 years ago (24-11-2016)

DO NOT USE THEM!!! Doesn't matter here in Austin or somewhere else...just don't use them...by the first look they looks cheap and afordable company, but you will end up paying a lot of money for something that wasn't mentioned nowhere, you will understand that when you are in the office and you can't cancel it because they will charge you 100% cancellation fee...

 8 years ago (02-04-2017)

I called a week ahead to rent a truck. I made sure from the girl on the phone that I can use my debit card to rent it. I was told that it would just be a 15 % deposit. When my flight arrived I went to Dollar. They would not rent me a truck because I didn't have a credit card. I asked what I'm suppose to do because I'm now stranded at the airport. The manager said "I don't know, get an uber". I very disappointed in the customer service that was provided.

 9 years ago (13-03-2016)

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