Dollar Rent a Car

Reviews, get directions and contact details for Dollar Rent a Car

Address: 3600 Presidential Blvd, Austin, TX 78719, USA

Phone: (512) 530-2277

Website

State: Texas

Zip Code: 78719

Update Info

Similar places near

Thrifty Car Rental 7 meter Hours state that they open at the counter at 6am. Long flight from Anchorage to Austi...

Payless Car Rental 233 meter Made a reservation for absolutely no reason. The guy at counter was so lazy and clear...

National Car Rental 412 meter National makes it easy to pick up and drop off the car. The biggest issue I have is t...

Hertz 923 meter Worst experience, over charged, and extremely unhealthful. Refused to replace a car ...

Enterprise Rent-A-Car 5 miles We called ahead saying what time that we would be arriving. When we got there, there...

Hertz 6 miles Overall, it was like any other car rental place. They were pretty fast and gave me a...

Hertz 6 miles First off before I even ordered this car, I called to make sure I could rent it becau...

Enterprise Rent-A-Car 6 miles Dylan at this location is super nice and accommodating. During SXSW he made every ef...

Avis 6 miles Very helpful staff. They helped me when nearby Hertz didn't honor my reservation sayi...

Budget Car Rental 6 miles Reserved car an hour prior to getting to rental office. Staff was very friendly and c...

Enterprise Rent-A-Car 7 miles I appreciated that my car was ready upon arrival. I called ahead to let them know tha...

Enterprise Rent-A-Car 7 miles We were told by a Hertz employee when we arrived at their office that the car we rese...

Avis Car Rental 7 miles got a awesome jeep grand cherokee SUV rental for a great price. The staff there is s...

Budget Car Rental 7 miles Barbara makes this place the only car rental spot I will go to ever again.

Enterprise Rent-A-Car 8 miles Tyler was GREAT!! He helped me in my time of need. I will be back.

Enterprise Rent-A-Car 8 miles I had a great experience with this location!! The person that helped me was very know...

Budget Car Rental 9 miles I rented a car from here in March. It was a last minute rental due to a cat accident...

Budget Car Rental 9 miles We will never rent from budget ever again. The whole rental was the biggest sham of t...

Reviews

- CAR was old with 30,000 miles
- Eventhough declined extra insurance, agent asked for many initials and one of them was added in between to add the extra insurance. Good thing i had the conversation recorded on my phone at the counter so the manager took of the extra charge.
- if you add airline frequent flier miles number in your reservation to accrue miles for your car rental, you will see  extra charge when you return the vehicle, they dont mention that when you pickup the vehicle.
- record the conversation with an agent to avoid any additional charges at the end to cover yourself
- during my rental, car had 2 flat tires, none of them had nails or anything. the tires were not maintained properly and had air leak from prior flat repair. they declined to replace the car. i had to use my own AAA to tow it to the tireshop in an unknown city, spend 5-6 hours waiting for it to be repaired.

      
      
      
 8 years ago (08-06-2017)

DO NOT RENT HERE. They deserve negative stars. This is a franchise of Dollar - it has nothing to do with the corporate entity. I rented a car here and had travel plans change. I figured it would be no issue other than a fee to turn the car in at another Dollar at an airport (I have done this before and it was never an issue). Instead, the airport notified me that they are not the same company and could not accept the car. When I called the Austin Dollar, they told me it would be a $500 pick up fee as well as charging me every day (the extra day fee, which was 3X the original fee) until they picked up the car. When I asked her for an estimate of when this would be, she told me it would be whenever they could find someone to pick up it up, IE whenever they felt like it. And they would be charging me every day without any real incentive to actually pick it up. I had to drive 4.5 hours each way back to Austin just to drop off the car. In addition, all the other reviews are correct. They nickel and dime you with every cost. We returned the car and were charged a "Customer Facility Charge" when we checked out. When we called to ask about it, they were very quick to say that is a standard fee and that they "forgot" to put it on receipt/contract that I signed. If it is a standard cost, why do you not put it on the contract that I signed? Super shady place - DO NOT USE.

 9 years ago (27-12-2016)

I will be as objective as possible and attempt to lay out the facts: We booked online and had a reservation for a mid-sized car over 30 days before we arrived. We reserved a mid-size car to help us navigate around Texas, visiting family from town to town. When we arrived at the counter, Lorenzo the customer service representative, was unapologetic in telling us that they had "run out of cars." We had a reservation, but apparently that has no weight for reserving a car...only the price. Lorenzo offered us an "upgrade" to a Large Truck or Minivan. When we explained that those were not necessarily upgrades as we are doing a lot of driving and needed a car for fuel economy and comfort, Lorenzo simply restated their position with understanding our needs. Lorenzo offered an SUV, but we would have had to have paid quite a bit more.

My wife and I were quite upset - this policy seems to be predatory and a way to get more "upgrades." We will never use this company again and encourage all that we know to perhaps pay a bit more for a more reputable company that will actually keep your reservation. We ended up taking the gas guzzling truck and because it was so big had to find special parking spaces / areas to ensure it didn't get a scratch on it.

 9 years ago (24-11-2016)

DO NOT USE THEM!!! Doesn't matter here in Austin or somewhere else...just don't use them...by the first look they looks cheap and afordable company, but you will end up paying a lot of money for something that wasn't mentioned nowhere, you will understand that when you are in the office and you can't cancel it because they will charge you 100% cancellation fee...

 8 years ago (02-04-2017)

I called a week ahead to rent a truck. I made sure from the girl on the phone that I can use my debit card to rent it. I was told that it would just be a 15 % deposit. When my flight arrived I went to Dollar. They would not rent me a truck because I didn't have a credit card. I asked what I'm suppose to do because I'm now stranded at the airport. The manager said "I don't know, get an uber". I very disappointed in the customer service that was provided.

 9 years ago (13-03-2016)

Comment on this business

Map, Satellite View
Street View

to add Dollar Rent a Car map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=dollar-rent-a-car&id=299402&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/dollar-rent-a-car-i299402.html" target="_blank" title="Dollar Rent a Car">Dollar Rent a Car</a></p>

Reviews, get directions and contact details for Dollar Rent a Car

Find nearby businesses, restaurants and hotels

We use cookies