Thrifty Car Rental

Reviews, get directions and contact details for Thrifty Car Rental

Address: 3600 Presidential Blvd, Austin, TX 78719, USA

Phone: (512) 530-6811

Website

State: Texas

Zip Code: 78719

Update Info

Similar places near

Dollar Rent a Car 7 meter - CAR was old with 30,000 miles - Eventhough declined extra insurance, agent asked fo...

Payless Car Rental 233 meter Made a reservation for absolutely no reason. The guy at counter was so lazy and clear...

National Car Rental 417 meter National makes it easy to pick up and drop off the car. The biggest issue I have is t...

Hertz 920 meter Worst experience, over charged, and extremely unhealthful. Refused to replace a car ...

Enterprise Rent-A-Car 5 miles We called ahead saying what time that we would be arriving. When we got there, there...

Hertz 6 miles Overall, it was like any other car rental place. They were pretty fast and gave me a...

Hertz 6 miles First off before I even ordered this car, I called to make sure I could rent it becau...

Enterprise Rent-A-Car 6 miles Dylan at this location is super nice and accommodating. During SXSW he made every ef...

Avis 6 miles Very helpful staff. They helped me when nearby Hertz didn't honor my reservation sayi...

Budget Car Rental 6 miles Reserved car an hour prior to getting to rental office. Staff was very friendly and c...

Enterprise Rent-A-Car 7 miles I appreciated that my car was ready upon arrival. I called ahead to let them know tha...

Enterprise Rent-A-Car 7 miles We were told by a Hertz employee when we arrived at their office that the car we rese...

Avis Car Rental 7 miles got a awesome jeep grand cherokee SUV rental for a great price. The staff there is s...

Budget Car Rental 7 miles Barbara makes this place the only car rental spot I will go to ever again.

Enterprise Rent-A-Car 8 miles Tyler was GREAT!! He helped me in my time of need. I will be back.

Enterprise Rent-A-Car 8 miles I had a great experience with this location!! The person that helped me was very know...

Budget Car Rental 9 miles I rented a car from here in March. It was a last minute rental due to a cat accident...

Budget Car Rental 9 miles We will never rent from budget ever again. The whole rental was the biggest sham of t...

Reviews

Hours state that they open at the counter at 6am. Long flight from Anchorage to Austin. Just wanted my car and instead waited. Its now 640am and still waiting for someone to show up at the counter. Called customer service and was told that they will make a note for the manager and that they could not do anything more. Would have gone somewhere else if not for already reserved. On upside when i was assisted at the outside booth the attendant was pretty cool and got me taken care of quick. Originally was going to rate 1 star although the booth attendant redeemed some of my experience. That is why i gave 3 stars.

 8 years ago (30-06-2017)

Rented a car through Autoslash. When we arrived the car wasn't available yet. Waited 25 min. for car to become available.
Added my Southwest FF# and was charged $1.50 per day to do so. I was never informed of charge and would not have paid it if it was mentioned in advance.
Asked to have charge removed and was told only the mgr. could revise the bill. Said fine, let's do so, but mgr.wasn't there. Pretty irritated at this point, which agent sensed He then mentioned tha I was the 5 the customer complaining about the charge that week. I was given the managers' card , called and  spoke to her the following Mon. Explained the circumstances and asked again for charges to be dropped. Now told by mgr that bill was closed out and could not be done.What...??????? Really no ability to give a credit on my acct.?....Totla catch 22.
Basically told mgr. that isn't possible, any business can issue a credit. I was then told that charge was from Southwest.
Poorly run business, rude and slow employees. Do not use . I will use anyone but Thrifty for future car rentals. 
If this is a franchise, Thrifty should pay attention to all the terrible review and  take action . Bad reflection on Thrifty Corp.
One last note, Southwest Corporate office said that they do not receive any money from the fee charged by rental company, so blatant lie by Thrifty .  Heads up...... many car companies add a fee if you apply your FF#. And applies to many different airlines, not just Southwest. Such a rip off !,,,,,,Ask before before you add it.

      
      
      
 8 years ago (07-04-2017)

I pre-paid to rent a large SUV (Cheverolet Surburban) in Chicago Midway.  Thrifty did not have the vehicle or any vehicle available. I waited 4 hours to receive a much smaller car.  The rental counter staff were very rude. All the other agencies in the rental car area had cars for their customers that had reservations, but Thrifty had 30 customers who had to wait several hours for cars.  I will never rent from Thrifty again.

 8 years ago (07-06-2017)

I reserved a minivan online. I got to the counter, they explained some stuff, showed them my D.L and CC and was off to the lot. I got to the lot and I waited for an attendant for about 5min. He informed me that the minivan I had reserved had a dead battery and I would be getting a free upgrade to a Suburban. I was on the road about 20min after I left the counter.

 8 years ago (09-04-2017)

I reserved a full size car but they didn't have one in Stock. They gave me a free "upgrade" to a Nissan Frontier. The Frontier was probably the most awful vehicle I've ever driven and I've had a Ford Escort without a working reverse!

 Once I'd had enough, I returned to the airport to exchange it. When I arrived I encountered a nice couple in line who was also exchanging a Nissan Frontier and had also gotten the 'reserve and switch' treatment. We comiserated on how mediocre the initial service was at the front counter and how horribly outdated and poorly controlled the trucks were.

Long story long, the guy down in the lot made up for the BS with a friendly and helpful attitude. He got me into a much better car without any hassle. The only thing I'm worried about at this point was the unusually  draconian inspection I endured on the way out. I'm hoping they won't magically find something to charge me for. 

The guy at the car lot changed this from a one star to a three star experience. If you see   one star,  you'll know how it went. 

 9 years ago (14-11-2016)

Comment on this business

Map, Satellite View
Street View

to add Thrifty Car Rental map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=thrifty-car-rental&id=299437&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/thrifty-car-rental-i299437.html" target="_blank" title="Thrifty Car Rental">Thrifty Car Rental</a></p>

Reviews, get directions and contact details for Thrifty Car Rental

Find nearby businesses, restaurants and hotels

We use cookies