Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 14455 Potomac Mills Rd, Woodbridge, VA 22192, USA

Phone: (703) 491-2224

Website

State: Virginia

City: Woodbridge

Zip Code: 22192

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

Unfortunately, I did not have an adequate experience with this location and it was my first time using Enterprise.  A few weeks out, I created my online Enterprise profile and booked my rental SUV via the customer service agent over the phone.  I set a specific pickup time based on my own tight agenda and arrived 10minutes prior to the pickup time.  Upon my arrival, I was told that "their" system showed my pickup for the next day.  The agent did not show me this on their database screen.  I however showed them my confirmation email from the weeks prior with in fact my pickup date for the day I was there.  The agent didn't have the vehicle I confirmed, nor was it readily available.  The agent had to call someone to pull the vehicle and I was told that it had to be cleaned and prepared for me.  This of course took more time than I had available and caused me to take additional leave time from my job to cover the delay.  When the vehicle finally arrived, another agent took me outside to look at it and said she put a rush on it because she was told I was in a hurry.  Basically, it looked like the vehicle was sprayed down with a water hose.  The inside was not clean at all, so much so, there was dog/cat hair all over the place, which caused my daughter to go into a sneezing frenzy.  I noticed a large sign at the check-in counter that specifically addressed NO PETS in the vehicle, so with that said, that alone should have not rendered this vehicle ready for rental use.  Again, I was pressed for time and this was what I got.  The original agent at the check-in counter gave me the manager's card and said he placed a note in my file for the manager to contact me the next day.  I believe around 1pm the next day, after not hearing from the manager, I called him.  He said he was just getting around to calling some folks and I was on the list.  I explained all that happened and how it was imperative that I either get another comparable vehicle within the next few hours or I'd be stuck with this due to my travels.  He offered me a standard size car or to bring the vehicle back to get a full detail (hours I didn't have).  I explained that I already owned the same car he offered me and due to my medical reasons I would need a SUV for the length of travel and my lower back issues.  Also I let him know that because we just sold our SUV, I would be coming to them more frequently over the course of the year for SUVs based on extended travels.  I asked him to please keep this in mind regarding my customer profile and tight schedule for pickup and drop off.  He said he didn't have much more he could do without having another SUV on hand for that day but would give me a call in a few hours if something arrived.  Thus, I was stuck with getting the vehicle detailed the very next morning because it rained the previous afternoon I spoke to the manager.  I couldn't get all the pet hair remnants out, so my daughter had to tough it out with her allergies for a 9 hour trip each way to/from Virginia to Tennessee.  I was less than pleased and ultimately this was a huge first impressions BUST for a company I'll need to do business with throughout this year, as early as June 2918, and maybe next year as well.  I take customer service and customer loyalty very seriously and this not what I expected on my end of a rental agreement.

 7 years ago (05-04-2018)

What a CON! They tell you about $25 a day and then charge your card. With tax $165/week. But unless you specifically decline all their fee and insurance, even though I did and use my own insurance, the price is closer to $90 a day when you get the credit card bill. Friendly staff can't make up for an extra $65 a day. Use another company. And check they don't pull the same tricks!!!

 7 years ago (19-02-2018)

Unfortunately a great thing has been eroded to something bad..  my past couple if visits have not been too pleasant.  It wasn't explained that the rental policy has changed and I was charged for 3 days for a 1 day rental.  2. I didn't recieve a rental agreement 3. I didn't receive a receipt or phone call after the rental.  Gave 2 stars because the vehicle was safe and comfortable..  even though it was given to me on an empty tank and not cleaned.  I didn't like it and I will most likely no longer recommend Enterprise.

 7 years ago (21-02-2018)

I want to thank the staff at Enterprise.  I was in Virginia visiting my daughter when our return flight to Maine was cancelled due to possible storm systems.  I went to get a car to travel back home and the staff was so helpful and went beyond by calling me the following day to make sure the trip went well.  thank you so much for making a stressful time not so crazy.

 7 years ago (15-03-2018)

I’ve rented cars from this location plenty of times and the staff has been so very helpful, and nice. Thanks for having you so much patience with me! 😊

 7 years ago (23-02-2018)

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Enterprise Rent-A-Car

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