Hertz

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Address: 1880 Opitz Blvd, Woodbridge, VA 22191, USA

Phone: (703) 492-0583

Website

State: Virginia

Zip Code: 22191

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

Extremely rude staff lacking basic customer management skills. Can't recommend avoiding this location strongly enough. A free rental isn't worth the headache of dealing with their staff; definitely not worth paying for the privilege.

 9 years ago (13-07-2017)

I'm highly upset with my experience . They said it would take 30-40 minutes to come and pick me up but it took over an hour and 20. They car they gave me was covered in bug splatters and dirty on the outside. The inside was kinda clean but the vehicle had no Bluetooth so I got screwed over by Hertz.

 9 years ago (26-06-2017)

I had a one-way rental on 6/1/17 and this location was where I dropped the rental off. I was traveling to VA from NY for the weekend and had my 50 pound dog with me. She sat on the front seat for the entire 7 hour trip.

Upon arrival to Hertz on Opitz Blvd in Woodbridge I was confronted by the employee and asked if I had a dog with me. I told him that yes, I was traveling with my dog from NY and we had picked up the rental at 8 am that morning. He then told me that dogs are not allowed in Hertz vehicles per Hertz policy. I asked him to show me where in the Hertz policies it stated that as I thought it was weird that it wasn't mentioned when I picked up my rental in NY with my dog.

He had an attitude and told me that "of course he could show me the policy." He pulled up the policy and the policy states, "Domestic pets are allowed in Hertz vehicles (excessive pet hair, soiling or damage caused by animals will result in an extra cleaning charge)." 

At this point I was fairly annoyed because he lied to me or he is just not familiar with policies where he works. He did attempt to say I could be charged a cleaning fee due to dog hair but the dog hair was not excessive and it was from regular travel with a dog. As anyone knows who owns a dog or has been around a dog it is that they do have minor shedding because they are a dog and they have hair. My dog never even stepped foot in the back seat of the car. In the end I was not charged an extra fee but I did not appreciate the dishonesty about the pet policy. I am still wondering if he would have charged me had I not asked him to show me the pet policy.

 9 years ago (06-06-2017)

I've always had great experiences with Hertz when I've rented cars before, even paying a little more on occasion simply based on previous experiences and the quality of the vehicles.  My experience with this Hertz location has definitely changed my opinion. I was billed for an extra day rental even after being told by the agent that I would only be billed for one day. I tried to sort it out with the location, and never heard back from the manager after several attempts.  Issue still not resolved, so I'm not holding out hope.

 10 years ago (21-07-2016)

Rent from someone else.  Save yourself money and time.  I'm already $234 out of pocket.  I haven't had the rental since Tuesday, it's Thursday today.  And I'm still being charged daily every morning.  Billy wasn't able to give me a receipt because they do not give receipts and said they would return my money in 24-48 hours ($50 deposit money).  That's great, the problem is.  I'm still being charged every single day.  Went to see them at their office, he was mad that I don't wait since he is so busy and not his only customer, very unprofessional and still can't explain why I'm being charged every single day even tho they already rented the car I returned to someone else.  It's $234 out of my pocket today.  Problem still not resolved.  My hands are tight.  He blamed State Farm and told me is their problem and they should refund my money.  What kind of business are they running!?.  State Farm doesn't understand what they are doing and can't help me either.  Per State Farm I only owe them $30 because I returned the car the morning after July 12, but it would be $0 if I had returned it the night before, wow.  Very disappointed.  

 10 years ago (14-07-2016)

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