Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Address: 264 State Rd 1265, Richlands, NC 28574, USA

Phone: (910) 324-4856

Website

State: North Carolina

City: Richlands

Zip Code: 28574

Opening Hours

Monday: 8:15 AM – 8:00 PM
Tuesday: 8:15 AM – 8:00 PM
Wednesday: 8:15 AM – 8:00 PM
Thursday: 8:15 AM – 8:00 PM
Friday: 8:15 AM – 8:00 PM
Saturday: 8:15 AM – 8:00 PM
Sunday: 8:15 AM – 8:00 PM

Update Info

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Reviews

I really like the customer service, but I am not crazy about the location. It is 20 miles away from my home. The selection of vehicles is good and I haven't any issues with them; however, on an occasion they have issues with stock availability. The representatives tried everything they could to accommodate me. They even gave me a credit for a free days rental which I thought was a good gesture. Overall I'm very satisfied with Enterprise rental car company.

 7 years ago (18-04-2018)

Exceptional service from the Enterprise located in the airport. I reserved a vehicle that wasn't in stock and was given an upgrade the 1st time, second time I had a little issue and the rep was very pleasant and got things worked out for me, the next day I received a call from Alisha, and she was calling to follow up with me about the previous visit. She wanted to know if there was anything that she could do and apologized on behalf of enterprise for any inconveniences. I assured her that all was well. I really appreciate her for checking on me and wasn't expecting a call from her, the world needs more Alisha's!!!

 8 years ago (11-08-2017)

Experience and customer service was great. Rates were a little high. We did have a problem with the car smelling of cigarette smoke. Unfortunately we didn't have the time to get another car after noticing. Nice lady said she would mark it on our account so we "wouldn't be charged for it". That ended up meaning they took of a $25 discount for it. I think they should have taken more. Also the oil needed to be changed badly and the notification the whole weekend grew annoying but non the less the car looked clean and ran well. 
We rented from the OAJ airport. The last problem I had was getting through to customer service on the phone. I tried calling several times on different days and could not get through at all. Other than those few kinks, overall good service and company. Will try them again.

 8 years ago (30-08-2017)

When I returned the car I only had the 3.99 insurance. I got charged for 2 days for everything BUT the 3.99 insurance. Because the car was rented out of the a different location and this was the drop off point the ticket had been closed. I literally got overcharged $75 because who ever was closing the ticket wasn't paying attention or confused not sure. I was told oh well call the one you rented from I can't do anything. All of the Rental Locations in the this area need to communicate better!  Didn't try to solve the situation or anything.  I tried calling 30 minutes before 5pm before the one I rented from closed, but all I got was busy line for 20 minutes.

 8 years ago (01-05-2017)

Extremely helpful service desk.

 7 years ago (11-04-2018)

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Enterprise Rent-A-Car

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