Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 19300 La Grange Rd, Mokena, IL 60448, USA

Phone: (708) 479-3220

Website

State: Illinois

City: Mokena

Zip Code: 60448

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 10:00 AM – 1:00 PM

Update Info

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Reviews

The new manager, Miles is so incredibly rude. He gave me and my family a car that over heated during our 16 hour drive. No enterprises near the area that the car broke down had any cars to accommodate my family. When we went to return the car he gave us nothing but more problems. He actually laughed in my face at one point after I told him he should have cars looked at before renting them out to people. We rent there every year for our vacations and I'm glad to say that we will no longer be renting cars from that location. Shame on the manager for poor customer service.

 7 years ago (18-03-2018)

For the 4th time, Enterprise in Mokena IL has charged my card and booked a reservation to my account for a reservation I did not make. I simply receive a email showing “my” receipt and the number of miles they say I drove, and see the charge come through on my credit card statement. 

The prior times I complained, the people at Enterprise told me there’s nothing they can do because I have the same name as someone else and they have my card associated to his corporate account. Corporate said I have to talk with the local office. Overall they both were so useless. I removed my card from my account yet this happened another time. It’s complete negligence. 

This last time, I was upset so I called in and yelled at the guy because it is just unreal. This should be illegal. Instead of helping, he just hung up on me. I called back and finally their new manager/supervisor...maybe his first month or even week on the job...thinks he resolved the issue. He was helpful, but we will see how long this continues on. 

If you were wondering, I tried to get my credit card to block these and they said they can’t proactively block something like that. They also said that if a place has my old card in file and I get a new one, they somehow are still able to charge the new one with the old number. The best course of action if this continues is to completely close my account with them. It’s all drowning in incompetence.

 7 years ago (26-03-2018)

Excellent and efficient. Everyone is friendly.  Yes they picked me up and drove me home. Awesome.

 7 years ago (12-04-2018)

Good prices and the staff here is always fast and helpful.  I've never had a bad rental experience here.

 7 years ago (24-03-2018)

The car was dirty inside and very strong odor of 'pot', especially when air system turned on. Staff just laughed when I expressed my concern

 7 years ago (09-05-2018)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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