Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 25100 Novi Rd, Novi, MI 48375, USA

Phone: (248) 449-3227

Website

State: Michigan

City: Novi

Zip Code: 48375

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

The group at this location consistently goes above and beyond! They are kind and accommodating 100% of the time.
I rent often for work and when I walk in, they know me by name, they know where I typically travel to and they know what I like to drive.  
Brandon is always so wonderful to work with!

 7 years ago (27-04-2018)

This is part two of the review written for the 24400 Drake Road, Farmington Hills, MI location. 

After being REFUSED a pick up by the 24400 Drake Road location TWICE, I called a different Enterprise location at 25100 Novi Road in Novi, Michigan which is 3.1 miles from my home. 

I explained to the Novi Road location that the 24400 Drake Road location REFUSED to live up to their slogan "We'll pick you up" and I wanted to return the rental to their location and be given a ride home. The assured me that I would be given a ride home. When I arrived there was a long wait to return my rental. The process was completed after closing time due to the large number of people waiting. When I asked about my ride home I was told the employee who was supposed to drive me home had left for the day. I reminded the employee that I called and was guaranteed a ride home! I was completed dismayed when the Enterprise employee at the desk of the company with the "We'll pick you up" slogan advised me to call Uber for a ride home. UNBELIEVABLE!!!!

Another customer overheard Enterprise REFUSING to take me home as promised and offered me a ride home. If this customer had not taken me home and I refused to call Uber, would Enterprise have done the legally responsible thing and given me the ride home that they guaranteed before I arrived? Or, would the Enterprise employees physically pushed me out of the door and abandoned me at a closed business?

I am seriously considering suing Enterprise for fraudulent marketing and advertisement as well as abandonment. I should not have been forced to accept a ride from a stranger when it was Enterprise's legal responsibility to take me home. I truly appreciate the kindness of the stranger who cared more about my welfare than Enterprise did.

DO NOT USE THE Enterprise Rent-A-Car at 25100 Novi Road, Novi, Michigan unless you want to be lied to and abandoned.

 7 years ago (06-06-2018)

Great service.  They always treat me well and ensure my cars are good to go.

 7 years ago (27-04-2018)

This Enterprise location is great. I have rented many cars and not one disappointment. Their customer service is exceptional.

 7 years ago (13-03-2018)

I have used Enterprise services at this location (25100 Novi Rd.) and the previous location (42140 Grand River) for five years at the rate of 8 - 10 rentals per year. I have worked with Mgrs., Nick, Desiree Dyer, Derek Onkalo, Max Elkins and most recently Zach Burbidge (and their teams) and have absolute respect and confidence in Team Enterprise. You earned it.

Every experience has been exceptional. I am a business owner in the financial services industry and hold myself to a very high standard, I appreciate that Enterprise and specifically this location does the same. 

As  mentioned earlier I now am working with the new team at this location, Zach, Shane Owen, Cyndi Law, Kyle and many others. They are a pleasure to work with and exceptional in executing their responsibilities.  

Thank you Team Enterprise. Keep up the great work... 

Most recent rental, last week (w/o 5-23-16)... And The Beat Goes On!

Another great experience.  Super job! Keep up the great work.

Best regards,   Gary F Harpe

 7 years ago (26-03-2018)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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