Hertz

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Address: 26695 Telegraph Rd, Southfield, MI 48033, USA

Phone: (248) 352-2091

Website

State: Michigan

City: Southfield

Zip Code: 48033

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Quick and convenient service.
Car was good for it's money.
Process of picking up and dropping off the car was clear and quick.
-1 * for some issue with their phone line. About 1 hour prior to close of business - no answer, busy or "unreachable". Assistant was pretty surprised when I told him about the issue... So it could be some technical problem. Not sure about that.

 7 years ago (04-03-2018)

Worst places worst management worst employees. Never going there again make sure they walk out with you and take pics of everything inside and out. Horrible experience never again

 7 years ago (18-05-2018)

I am VERY disappointed in my experience with Hertz from start to finish. From picking up my rental car to the last step confirming I  got my deposit back, I was disappointed with their zero organization and unhelpful customer service. The whole process was stressful, disorganized, and caused me unnecessary anxiety  

#1. They gave me the WRONG car. I ordered a specific car when I spoke to the lady at the Hertz Worldwide number (DO NOT call this number. They do not get any of the details right, they basically just lure you in to become a customer and do not write down ANY of your preferences. I made my order very carefully because I couldn't drive a large car but I needed it to fit all my belongings because I was moving.) 

#2. They gave me a car with NON-WORKING WIPERS. I  was driving in the middle of a snowstorm and this caused me to pull over MULTIPLE TIMES, adding about 1.5-2 hours of extra driving time to my ONE-DAY rental. I  had to drive 30 minutes OUT OF MY WAY TO POSSIBLY EXCHANGE A NEW CAR because this one was so bad - I  could NOT see out of the window and it was very dangerous. Finally after trying so many different things, the wipers magically ended up working so I didn’t have to exchange for a new car, but it cost me almost 2 hours of extra time and lots of stress having to pull over multiple times. 

#3. They didn’t give me ANY CORRECT information. I  called roadside assistance AND customer service multiple times throughout the day to make SURE I  wouldn’t be charged an extra day rental charge because of the time added when I  had to pull over. Not one person told me I had a 24 hour period to return the car - they ALL except one woman, Martha, who was the most helpful person - told me I needed to return it by 10pm that night or do an after-hours drop off. A few hours before I  had to return the car I called Hertz AGAIN and miraculously got Martha, who was the ONLY person who informed me that I could return the car by 8am the next morning, because I had a full 24 hours. Getting the car back by a certain time was the biggest stress because I’d already lost 2 hours due to the car wipers not working and I  did not want to get another rental cost because Hertz screwed up and gave me the wrong car. Anyway, Martha was the only one who took any responsibility for both the situation and tried to ACTUALLY help me, not just state a bunch of Hertz corporate policies. She and one of the roadside assistance people, Latifah, were the only people who genuinely cared to help.

I will NOT be using Hertz again for any future rentals. It was an incredibly poor experience and left a bad taste in my mouth. I  am loyal to companies who ACTUALLY deliver on the promises they make to customers. Unfortunately, Hertz let me down in multiple ways. 

That’s my honest feedback. I’m someone who believes in giving both good and bad feedback, in fact I  spoke to Hertz and Martha’s manager because I  was so grateful for her help. I  made sure to let them know she made my experience much better. But I  will also be honest when things let me down, which this experience with Hertz definitely did.

 8 years ago (05-01-2018)

I did not get good cars last 2 weekends, disappointed  long drives, customer ser ice has to be improved

 7 years ago (27-04-2018)

Rented a car from Thursday at 6pm until Saturday at 6pm.  Per agreement, I returned my car on Saturday at 6pm and they were closed. 
 When I got my bill they charged me until Monday at 7am because that was when the branch reopened.  This was never mentioned while making the reservation or picking up the vehicle.  Records were also wildly inaccurate (car had 14,113 miles when I dropped it off and their record said 12,661).

Hertz customer service straightened it out and got me a refund (after the branch didn't reply to my dispute) but I'll still avoid this branch from now on.

Giving them 2 stars but those stars are reserved for the corporate customer service.  The branch gets 0.

 8 years ago (16-12-2017)

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