Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 487 W Virginia St, Crystal Lake, IL 60014, USA

Phone: (815) 455-0003

Website

State: Illinois

Zip Code: 60014

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Budget Car Rental 2 miles The 15 passenger van was SO EASY to drive. Pick up and drop off was very easy. The ...

Enterprise Rent-A-Car 3 miles The office staff are absolutely wonderful. The driver that picked me up and took me h...

Enterprise Rent-A-Car 7 miles No hassle...Very good experience!!! The staff is friendly, professional, and excellen...

Enterprise Rent-A-Car 7 miles I’m only giving 4 stars because of the low staffing. I have to rent cars fairly ofte...

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Enterprise Rent-A-Car 19 miles Great experience here. Really painless with both renting and returning. Fast and clea...

Budget Car Rental 20 miles Great experience with them. The employees are very nice and extremely helpful. I got ...

Enterprise Rent-A-Car 21 miles Very very rude customer service. Needs to work on how to talk to customers. Car was g...

Enterprise Rent-A-Car 23 miles We almost always use Enterprise. We got a great car at a great price. The rental ag...

Enterprise Rent-A-Car 24 miles Great experience. Very helpful staffs and best customer service.

Enterprise Rent-A-Car 28 miles It could've been better. Parking lot was covered in ice and snow. Walkway was covered...

Enterprise Rent-A-Car 28 miles My experience could not have been better. Great customer service and smooth check ou...

Budget Car Rental 29 miles Terrible service!! The van arrived two hours late and Andre, the person in charge was...

Enterprise Rent-A-Car 29 miles The team at this Enterprise location is very conscientious, and dedicated to providin...

Payless Car Rental 30 miles Brad is the BEST!! He went above and beyond to get me the best rate and assure conve...

Enterprise Rent-A-Car 30 miles Call center tells me they have a car available that isn't. Waste of time and uber get...

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Reviews

We have used Enterprise for many years because they have local offices and their rates are very good. We have been travelling to nearby Wisconsin on weekends very often the last couple of years and have older cars. We really like the weekend rates that Enterprise offers.  Their cars are in great shape and we enjoy the convenience of having their office very close to our house. We have been using the new office that just opened on Virginia Ave. The cost, convenience and service will keep us coming back. We highly recommend Enterprise.

 9 years ago (20-09-2017)

Very professional, very helpful, very informative, great people, down to earth easy in and out. Took care of is very well, very grateful. Would definitely go back time and time again.

 9 years ago (23-01-2018)

Very easy to work with. Very professional.

 9 years ago (05-01-2018)

I had a good experience. The car was great and Mike explained the key factors in understanding how things work. The only negative is in the billing process. I turned the car in the evening of March 19th, but the billing did not hit my credit card account until March 30, which makes managing my card account challenging. Also, I have a pending charge of $177 on my account even though I was also charged for the full amount of the rental. I assume the $177 will drop off my account.

 9 years ago (30-03-2017)

I rent a car for a week for a work trip for $259.00. Colin tells me I need their insurance for an additional 35.00. I said ok that's not bad but he didn't say each day. So I get my credit card statement and it's 533.00. Um I had my own insurance and after speaking to 2 other locations they are not suppose to push for the additional insurance. Both people I spoke to also told me they work on commission so that's why. Very shady practice. Not to mention I bring it back a day early with 1/4 tank of gas MORE than I got it with but they won't credit my account for that. I will never rent a car from that company ever again. Our company will know what they did as well and hopefully stop using them. I also contacted consumer reports that has over 1100 complaints for this company. Buyer beware

 10 years ago (16-02-2017)

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