Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 760 S Eastwood Dr, Woodstock, IL 60098, USA

Phone: (815) 334-2600

Website

State: Illinois

Zip Code: 60098

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Enterprise Rent-A-Car 7 miles We have used Enterprise for many years because they have local offices and their rate...

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Reviews

I’m only giving 4 stars because of the low staffing.  I have to rent cars fairly often for work and it seems that enterprise locations are almost always strapped for people. The staff at this location are excellent and they do the best they can with what they have, but enterprise really needs to get them more people to help out here.  Especially on Saturday mornings.  A special thanks to Colin, the assistant branch manager here,  this guy is a top notch employee who runs around like crazy to keep everyone happy!

 9 years ago (19-01-2018)

Colin the manager charged us for the rental and he didn’t even clear us first to rent. I called corporate and they said he was being a jerk and not wanting to help so an area manager will handle it now. First of all he wanted a utility bill, I showed him and he said the balance is too high on the utility bill, but on the app of the bill is $0 balance and he said he couldn’t use it. If I were to call att they will say the bill is only printed once a month, & they can’t update it if you call. We purchased a vehicle through Enterprise that broke down this weekend and it isn’t that old, only a 2013 Chevy Equinox that we’ve had for 2 years. Now it needs a new engine. The manager knew all this and he still didn’t want to help us & left us stranded. You show them what they ask for and it’s not enough once you show them. Horrible service!!! Don’t rent from Enterprise!!!

 9 years ago (31-12-2017)

Staff was friendly and prompt as they checked car in after a one-way trip. Fortunately, insurance covered damage to car. (Without me knowing it, someone had scraped against the rear wheel well in some parking lot along the way. Well worth the money to make sure it was covered.)

 9 years ago (22-10-2017)

My weekend rental experience was terrible...the interior was extremely dirty...the adapter to plug my cell phone charger did not work, nor did the USB port after I specifically made those requests with the manager Bob. My rental ended and I returned the car...at the time of the return I mentioned I needed to make another reservation for the upcoming Friday for a friend (4 DAYS LATER!!!) that would be caring for me after my hip surgery on that upcoming Wednesday. Bob called Thur to confirm the reservation and he said bc my friend had a out of state license she needed a major credit card and since she only had a debit card I would have to be present at the time of the rental. I explained...I was just there Monday and was not to leave my house as I had just had hip surgery the day before...surely he remembered me...Bob had ABSOLUTELY no compassion or empathy and said if she wants to rent you have to be present to use your credit card...so I had to drag myself out of bed against Drs orders.....then to top it off...the pick up was in a humongous Dodge Ram....again I just had hip surgery 2 days prior!!! I arrived ...and again Bob did not show any compassion or empathy and he made it clear he remembered me from 4 days earlier returning a rental from the prior weekend. Surely this cannot be Enterprises customer loyalty....I was highly disappointed from the service of the manager Bob from this location....TERRIBLE customer sevice...however their driver who gives rides is absolutely Phenomenal!!!!

 9 years ago (14-10-2017)

Worse service ever. 1st time renting a car from these people, I drive there and was told they didn't have a car for me even though i reserved one for that day. Then they charge for insurance even though i was told it would be taken off because I have my own coverage. Scammers just want to make money any way they can. Do yourself a favor and go somewhere else! The guys there are not helpful at all like robots just repeat sentences like they are reading it off a script.

 9 years ago (15-08-2017)

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