Fitness Connection

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Fitness Connection is more than just a gym - we offer a well-rounded, interesting, and inspiring approach to fitness!

Story

Fitness Connection is more than just a gym - we offer a well-rounded, interesting, and inspiring approach to fitness!

Address: 1311 Kildaire Farm Rd, Cary, NC 27511, USA

Phone: (919) 462-9065

Website

ten.liamessentif@cftcatnoc

State: North Carolina

Zip Code: 27511

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Reviews

I have had an ongoing issue with this club since November 2016. In summary

I was told i would be put on a payment plan to restart my membership: Sent a text affirming one plan but charged be backwards.

Was told reinstating my membership would clear any past due balance: was told by billing that past due balance was still on my account

Contacted billing to figure out issue with payment plan: the first time was told they couldn't figure out what the issue was and would call me back, never did, called back and made contact weeks later.

Contacted gym to cancel membership and was told membership would be canceled: was not canceled and was charge for another month

Contacted again about issue and was told by Bill that he saw where the previous manager has sent in for it to be canceled and that he would cancel my account like it should have been and I would be refunded the money: Money was never refunded, called the gym multiple times and there was no manager. Called billing and was told by billing

-the gym had opened a separate account from my original account and that this should never have been done

-My membership had never been canceled and was in fact still active

-She would contact her superior and call me back but i never received a call back

Contacted gym and asked for a manager: Was asked what i wanted to speak to them about and when I told them there was an issue was told the manager had just left for the north hills location.  Which sounds to me like once they heard that there was an issue the manager no longer wanted to speak to me. I told him my frustrations and the fact that I had continuously called back and never received help. He told me to come in. I cannot come in as I have work and school and children. I have not been in that gym at all since I was called to reinstate my membership. I told him that they would rather fix the issue over the phone as they did not want me coming in because I was so angry. He asked if I was communicating a threat. I told him that no I was not but I was angry and I'm sure they did not want me yelling in their gym.

Contacted north hills location to find Bill: Was told by north hills location that he would immediately tell Bill that I called and to call me back (this was about 5 minutes ago)

This is absurd and unprofessional. I have been lied to at every step of the way, I have been told by two (apparent, although I'm not sure how they can be with this level of incompetence) managers that they would be canceling my account and it hasn't been done I'm assuming so that they can continue to pull money out of my account for their numbers. This needs to be fixed NOW. My account needs to actually be canceled like they have told me it would be, and they need to refund me the last months payment like they told me they would.

 8 years ago (02-02-2017)

Pretty good gym...especially for the price! I LOVE the classes. They have some great instructors over there and enough classes to keep me interested. I also love the kid's play area and my 4 year old does too!

 8 years ago (06-01-2017)

Went by the Cary location today. Was looking over the place.
The person showing me around (Michael) was friendly until I wanted to read the fine print in the contract. Then he got an atitude.
Ended up walking out. Went to Planet Fitness. They had no problem with you reading the contract.

Also Mikey - working out in a gym is not going to make you taller. You will always be short!

 9 years ago (30-10-2016)

I love this place!!!  I have nothing but great things to say,  clean, affordable, friendly staff, great equipment, amazing classes, and most important for me exceptional child care.  My two little girls love going to the Kids Club when I go to the gym. The staff in the kids area are so caring and really take amazing care of the children that come in to play.  I looked at other gyms with child care and this place is the best.

 9 years ago (10-08-2016)

I thoroughly enjoyed my experience with Fitness Connection of Cary. The classes are high energy and fun, and the staff is always so helpful and friendly. Anytime I had any questions, Michael was always quick to help me out. He handles things in the most professional manor, and always had something encouraging to say when I was struggling with working out. I am so sad to leave this gym because of relocating, but I would highly recommend to anyone in the area!

 9 years ago (30-08-2016)

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