Hertz

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Address: 1101 SE Oralabor Rd, Ankeny, IA 50021, USA

Phone: (515) 964-9650

Website

State: Iowa

City: Ankeny

Zip Code: 50021

Opening Hours

Monday: 7:00 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

When I called I couple checked if the price he told me included everything and than when came there he pretended he didn't know I was talking about. Like really man, something is shady about this place you better double check for dents and stuff you'll be ripped out of your money

 8 years ago (04-01-2018)

I was very disappointed with my rental experience. I was told a car would be ready at 3:30 and when I arrived at 5:30, it still wasn't ready. I told them I needed to be somewhere by 6, but my concerned was waved off as no big deal. The three men sitting behind the computers where cracking jokes and didn't appear do be doing any work while I sat and waited for my car. I made to my appointment at 6, but only because I didn't let the nice gentleman vacuum out the exterior. The next day I decided the rental price was too high and called to see if they could come get the car. I was assured that they could and that they would call before they came out. They never came or called. The next day I called again and was again assured that they would be out which they did manage to do. I voiced my displeasure to the gentleman picking up the car and he had the manager call me. Instead of apologizing, all he did was offer excuses! I will never go there again!

 8 years ago (18-07-2017)

Unsafe cars bad customer service. Go to enterprise!

 7 years ago (02-03-2018)

Setting up the rental car for our week long trip to Northern California was difficult.  I called the airport location multiple times to find out what exactly they had on the lot.  I understand that inventory changes rapidly but they couldn't elaborate on what the other vehicles were similar to the Jeep Compass shown on the website.  The rates seemed cheaper when you pre- pay so we did that.  When we arrived we decided to upgrade for the extra space but it was not explained to us that the amount paid at the counter was in addition to what we already pre-paid so it ended up being over $500 for the week instead of the $335 we were expecting. We will continue to use Enterprise from now on, Hertz would be useful for a business trip when you just take what they have available and the cost is going on the company card.

 8 years ago (17-07-2017)

TOO MANY CLOCKS...CHEAP PENS...WHO DO YOU YOU THINK I AM?

 7 years ago (29-01-2018)

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