Hertz

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Address: 4316 North Service Road, St Peters East, St Peters, MO 63376, USA

Phone: (636) 447-4607

Website

State: Missouri

Zip Code: 63376

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

Guys were friendly but the car was so dirty that I had to go home and wipe down the inside so I would not get grossed out. It was sticky and smelt like a brewery inside. The car was full of scratches and dents. Did the walk around and he stated we don't count those. So I took the board and added them myself and had him sign it.

 7 years ago (01-02-2018)

If I could give 0 starts I would.

Booked a car a week ago and prepaid... was supposed to pick it up and noon... still waiting.

Associates lack basic customer service skills and ability to communicate in a way that makes them sound like they care.. as is typical for hertz.

Maybe I’ll update this when I eventually pick up this car .... if it ever actually shows up

 8 years ago (18-10-2017)

Much later than agreed upon on picking me up, which made me late for work. Processing the rental was not totally smooth either.

 8 years ago (17-11-2017)

Had a RESERVATION for a mid size and when I came in was told I had to take the car that the extremely nice gentleman, Corky picked me up in because they did not have any mid size available.  The size of this car was slightly larger than a smart car!!  When asked why I did not have the car I reserved he just said they did not have any.  I told him I felt like this was a Seinfeld episode and his only response was, "I wish it was a Seinfeld episode".  He then told me the car was full of gas and I asked him. "How do you know?".  After actually getting up out of his chair and checking he found that the car was not full.  I told him I wanted to trade this in for a larger car this afternoon and instead of assuring me they would hold the next mid size that was returned he said I should probably call first!  When walking me around vehicle, he immediately said there was not damage and I found two dents in the front!  NEVER AGAIN!  I had a feeling I should have stuck with Enterprise but my insurance company recommended these guys and said I would get a better rate.

 8 years ago (22-03-2017)

The car given to me was a Focus from Florida. Let me start off with, the guys were willing to let me walk out of the place without doing a once-over. Thankfully I requested for them to do so and found that the engine tray was hanging and dragging the ground, dents and scratches all over, the rear camera was pushed in and assembly hanging. Then the interior was stained from top to bottom (I'm not jesting...) And there was a thick scent; what, I don't know.

Then there was the engine... It would occasionally judder and hesitate. One of the wheels was out of balance (or axle), and the lighting would dim and brighten with revs (likely alternator dying)

I've been a Gold Member for years and this wasn't a terrible experience (I've a better understanding of cars and know what to/not to do) but I feel like certainly was terrible display of Hertz's public image.
Honestly? I would expect cars that dirty from airfields, not an HLE location :/ utterly embarrassing.

Bottom line: to those of you renting from this location, do not leave that lot without having them document everything wrong with the car. I didn't get charged for that mess and I'd hate to hear that someone else got blamed then charged for something they didn't do.

 8 years ago (13-02-2017)

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