Hertz

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Address: 620 Rust Ln, Cincinnati, OH 45244, USA

Phone: (513) 752-8780

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State: Ohio

Zip Code: 45244

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Reviews

Small Independent business with very good staff. Fast Efficient Service with great energy efficient car. Very good honest up front pricing.  5 Stars on all aspects. My favorite rental place.

 8 years ago (18-04-2017)

The guy that works there was horrible I was there at 9am to pick up my full size car he makes me go get my other debit card for no reason then gave my car away when I got back knowing I was in a hurry then he didn't apologize just watched me cry with my 3kids another employee at least said we have a tiny car so I smashed my kids in for 14 hours they charged me same price as my full size car was supposed to be. I've never been treated so horribly and corporate tells me this guy has tons of complaints but why does he still work there? Don't go here.  Plus I am AAA premiere member and booked this on AAA.

 8 years ago (12-06-2017)

Disappointed. Needlessly shady dealing and zero feedback. Go to Enterprise on Ohio Pike.

I'd had a few pleasant experiences with this Hertz location previously. I bought a one-way rental from Cincy to NJ; they offered a great rate with no one-way fee! Nice! Add a corporate discount code, and I was set to be as happy as a camper can be when driving 10 hours cross-country.

I showed up in NJ and paid $0.25/mile for 630 miles. Ouch. Turns out one should always read the fine print, and there was a mileage fee listed in my paperwork. What particularly bothered me was that the "mileage estimate" was a ridiculous 60 miles, despite two employees openly sympathizing with my upcoming jaunt all the way to NJ. They knew how far it was; had the actual estimate been remotely close, or any verbal mention of mileage fees been made, I'd have shopped elsewhere. Hertz was cheapest with a bogus estimate -- but they didn't forget to offer all sorts of extra insurance and other goodies, of course.

Worse still, the management never responded to my calls or emails. I don't rant and rave. I just wanted to be heard. I'd have taken a "sorry, my hands are tied" but evidently didn't merit anything at all.

Car also smelled like smoke. I'm an active duty Air Force member and I really got a full hero's welcome. Thanks, Hertz.

 8 years ago (06-01-2017)

Good experience. I went through AAA and it was fast and friendly. The rental made the trip from Ohio to PA and back to Ohio. No problem. It was a 2015 Nisan but had low miles and AWD....
Great price and service.

 8 years ago (01-01-2017)

Good car Reasonable gas well priced

 8 years ago (07-06-2017)

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