Hertz

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Address: 8203 Georgia Ave, Silver Spring, MD 20910, USA

Phone: (301) 588-0608

Website

State: Maryland

City: Silver Spring

Zip Code: 20910

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I'm not sure it is worth 3 stars to begin with. However, my experience upon the day of rental started off good. Until the representative who was taking care of me insisted I buy their insurance even as I kept telling him that I had my own insurance to cover the rental. Afterwards he could not directly explain to me the prices even though he kept insisting I buy their insurance. Then when I got the car it was clean but the rearview mirror a d side mirrors were dirty. Overall the car was okay, but the customer service needs improvement.

 7 years ago (20-02-2018)

Worst rental experience ever. We showed up a few hours after our reservation start time and this location had given away our car. The person at the counter stated that was allowable per their "no show" policy - a policy which was not part of the terms and conditions of our rental nor available online. They had a car in a different class available, but rather than offering it to us at our original rate, they demanded an extra $150. I rent cars at least once a month and have never had a company give my car away and then charge me more for the replacement.

 8 years ago (28-11-2017)

I love to rent from Hertz and Anna the manager of this location is a fine example of the customer service that keeps me coming back. On a day that she had limited inventory she got me into some wheels and got me on my way. Thank you Anna!

 8 years ago (09-10-2017)

This place is the worse not only do they not know what there doing but have the most unprofessional workers their. The day before I was suppose to get my rental I called in & was told my car was set aside the day I go to pick it up a gentleman tells me calmly that he gave it to someone else.  What's the purpose of telling me you have my car ready one day before so that the day of you give it to someone else. Never got a sorry never tried to do anything to fix it. Instead I was told they would call me as soon as one came in. They had the nerve to call me until the next day. Not sure whose controlling how they do their things but maybe they should do a better job.

 8 years ago (12-07-2017)

The best customer service I have received at a Hertz location! Ask for Chris, the store manager. He will go above and beyond to assist you at all times.

 8 years ago (15-09-2017)

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Reviews, get directions and contact details for Hertz

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