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Hilton Garden Inn Times Square

  1. New York
  2. New Square Lodging

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Hilton Garden Inn Times Square

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Address: 790 8th Ave, New York, NY 10019, USA
Phone: (212) 581-7000
[email protected]
State: New York
Zip Code: 10019


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Reviews
Super courteous staff, very accommodating. Held our baggage until 9 p.m. the day of checkout. Rooms were small but very nice and clean. What you expect from a Hilton hotel. They gave us complimentary breakfast sense we couldn't stay another night there because they were sold out. Would go again
8 years ago (07-07-2017)
A great location. Staff helpful and friendly. Rooms are a good size, clean and comfortable. But very noisy can hear the people talking in the room next door.
8 years ago (06-09-2017)
VERY LONG, but for anyone wondering if they should stay at this Hilton location-- no questions asked. YOU SHOULD! (very clean & AMAZING staff) Here's my personal reason why: When I first arrived and checked into NYC i went to my Hilton Garden Inn Times Square hotel and I was greeted by the SWEETEST woman that worked the front desk. As she checked over my information she saw on my reservation that I flew in from Tampa, Florida (she also picked up on beat red face from crying previously because of all the news I was hearing throughout the day about Hurricane Irma moving westward). After she kindly apologized for the circumstance and tried lifting my spirits, she went to the back to get her manager who too was also one of the KINDEST humans I have ever met. They not only cut the price for my stay for any additional time I needed at their hotel but offered myself & my team any kind of voucher they had to make our stay "as comfortable as possible". After all was said and done at the front desk, the manager personally walked me all the way to my room and consistently offered his prayers and anything else he could give to help our situation which I was so incredibly appreciative of and taken back by his more than customer service hospitality. Before he left me at my door, he said something that I will forever remember which was "I know you're very sad and scared right now but just know that people care". Moral of the story- It might not seem like much, but when you're in a position that you feel so helpless and someone is kind enough to show compassion and empathy to a stranger, it restores your faith in humanity and makes you realize of how there really is more good than bad in this world. It seems like today's news & society is filled with so much negativity and hostility that it's hard to believe that in big city like NYC, there are people kindhearted enough to tell a random individual that they genuinely "care". So to wrap this up, a huge THANK YOU to the Hilton Garden Inn Times Square Manger, Maurice and front desk worker, Ms. Audowa. I am beyond grateful to have met you both at the time I did :) #lovewhatmatters
8 years ago (15-09-2017)
Wonderful hotel. Close to everything. Within walking distance to theaters, restaurants, delis, shops. There is so much to do and see and staying at this hotel puts you right in the center of it all! We loved it here. All staff was friendly and courteous and went above and beyond to assist in any way they could. Thank you for making our first trip to NYC extremely enjoyable!
8 years ago (24-06-2017)
We were given early check-in by requesting it after 8am (as instructed at the time of booking) and waiting for the rooms to be cleaned beginning at 9:30am. We got our room at 10am. We were thrilled to get some much-needed rest after a delayed overnight flight from Oregon. We were given a voucher for 2 complimentary bottles of water as the on-site restaurant was under renovation & closed. The 24-hr Times Square Diner directly across the street has amazing service, a large & diverse menu with large portions, and was very affordable in comparison to nearby restaurant options. Our room was a large corner king suite with full-size sofa and a view, but the bathroom was quite small. The door nearly hits the toilet which was snugly against the tub side, so it was uncomfortable for either of us to sit squarely on the toilet. The bathroom does not have a vent, so we showered with the door open. The bed was comfortable, but the carpets could use replacing due to excessive stains. The notepad on the desk still had bank information written on it from a prior guest. It made us question the quality or attention of the cleaning/turnover service. Our view was great as we were situated on a corner looking directly down a busy, marquis-fulled street. It was a great stay for the 1 night and the hotel location will be one we remember for future stays. Highly recommended, because despite any issues.... it has been our best stay in NYC to date. I realize that doesn't say much for the other hotels, but that has been our experience. We can sacrifice a small bathroom for the size of our room. It was fairly quiet until around 8/9am when construction began, but still fairly quiet after as we were located quite far from the noise. Would stay again & would stay longer for a reasonable price.
8 years ago (16-09-2017)
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