Payless Car Rental

Reviews, get directions and contact details for Payless Car Rental

Address: 38 Carson Dr, Newark, NJ 07114, USA

Phone: (973) 242-2124

State: New Jersey

Zip Code: 07114

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Reviews

Stay away from these scammers. I returned my car 1 hour earlier than the deadline. The front desk person was happily chatting with another co-worker and asked me to leave the contract they would close and email me the receipt. And then they had closed it 3 hours later after their personal talks were over. I was over charged and I had to open a ticket because their customer service was utter useless, after a week the ticket is still there and they have not even reviewed it. Do yourself a help and stay away from these idiots. The google review itself says a lot how awful the service is. I'm sure the people who work there are so incompetent and has not even passed high school.

 9 years ago (04-08-2017)

Did not have problems renting. Staff is acceptable. 
Rented a car with a final price of 51 & when I returned it without any perks, they charged 59.  They did fix the over charge in about a week & appreciate their customer service for that. However, it will be more appreciated if they take in the future & avoid over charges.

 10 years ago (02-03-2017)

" F " rating with the Better Business Bureau for over 600+ complaints. They are the subject of a class action lawsuit alleging shady sales practices..  Stay away.

 9 years ago (27-06-2017)

"ALERT"- Although the car was left with a full talk of gas they added a $50.80 fuel service charge with additional taxes and fee's that were not disclosed when renting. There was a total $65.53 difference between the original agreement and the amount charged. They do not answer the phone for the number provided at the bottom of the receipt. It took two weeks to get an E-Receipt. Payless rental car is NOT RECOMMENDED. I would not even give a one star mark.

 9 years ago (15-05-2017)

***Update below*** I've rented dozens of cars in the past from various companies and locations. This is the most dishonest place I've dealt with.

After reading the other reviews, I feel like I got off a bit easier than some. That being said I only picked up my car this morning. My total cost ended up being $45 more than it was supposed to be even though I declined all coverages and other options. When I tried to figure out what had changed I was initially told that it was additional taxes and regulatory fees (new taxes in the last few weeks??)

 I still tried to make sense of this, got no where and just signed the stupid paperwork. After looking at it again I noticed a $30 fee next to declined coverage options. I went back again to the girl at the desk who told me it was related to the EZ pass in the car, that I had declined. Her story changed on the additional charge and started making excuses, so I asked to speak with a manager to understand. Of course none was available, she gave me a 1-800 number to call which got me nowhere. They told me the actual rental desk has to answer that charge. 

Not worth the time or headache being fed bull. I feel sorry for the poor employees working here as they probably have irate customers customers because or poor and dishonest management. Shame on the airport for allowing such a terribly dishonest company function here. I've rented from other payless and budget locations before, this one puts a black eye on them all.

***Update***
Definitely I spoke too soon with my initial review. On returning the car (full tank of gas, 2 miles from the airport) I was astonished to see I'd been charged another $70.91 for fuel charges AND then another $19.75 for a toll fee even though I paid cash at the one toll road I used! Absolutely unbelievable, this is in addition to the extra $40 they charged initially, so altogether we are at nearly double the agreed upon price of $147

 9 years ago (30-05-2017)

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