Thrifty Car Rental

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Address: STATION P2 BUILDING 36, 36 CARSON ROAD, Newark, NJ 07114, USA

Phone: (877) 283-0898

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State: New Jersey

Zip Code: 07114

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Reviews

I rented a car to include tolls and when I returned the car I was an hour late due to heavy traffic and outside processing. I disputed the charge and the associate made adjustments to my final bill and was paid. 2 weeks later I receive a charge for $36.98 for tolls when I called to explain the situation I was given the runaround and no one would assist to rectify the situation...very disappointing!!!

 9 years ago (01-09-2017)

It is easy in and out from the airport. When I arrived at the counter the thrifty counter was closed and another counter was handling their customers. There was no sign explaining that and the people at the other counter didn't say anytime when they saw me standing at the counter looking confused. I had to ask someone. They just pointed me in the general direction to find the car. The car was fine and the cost was good but the customer experience was underwhelming. 

 10 years ago (05-03-2017)

Horrible operation-crooks! After reserving at car $19/per starting at 4pm, the attendant informs me (after standing in line 20min) that because I am 40min early, my rate is $54/day. That didn't bother telling me this when I slide my car through, it wasn't until I was getting the keys to the car that I realized. When I got the error in per day charge, they explain that it's because they don't have the cheap car available...didn't I JUST get keys for the vehicle...they're trying to work over their customers for extra $$$ Total lack of customer service and social responsibility.

 10 years ago (18-10-2016)

Easy pick up easy drop off --the car was clean and exactly the model I wanted --the price was the best at Newark airport

 10 years ago (31-10-2016)

It seems as though Thrifty is always driving up the rental price with extra charges. We told them that we did not want to purchase the $100 pass for tolls. Conveniently, however, they leave the toll pass in the car open and active. So if you do not realize that it is open, the first time you go through a toll (very soon after exiting the airport), wham! $100 charge. I would not rent from them again.

 10 years ago (02-08-2016)

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