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Pottery Barn

  1. Michigan
  2. Novi Store

Reviews, get directions and contact details for Pottery Barn

Pottery Barn
Address: 27448 Novi Rd b228, Novi, MI 48377, USA
Phone: (248) 348-0410
State: Michigan
City: Novi
Zip Code: 48377


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
The quality of furniture is so good, but the customer service and logistics is 1 star. My order received after 3 months, and the delivery update, and confirmation didn't happen. The whole bed and chest drawers have over 5 different scratches. It seems whoever is responsible for signing the contract with the delivery companies didn't have any idea of management, responsibility, and leadership. The moving company was at front of my building and I didn't have any idea that the furniture is on its way. After 10 minutes someone called and left a delivery notification voice message. I called the Novi/Twelve Oaks location, they gave me a wrong old moving company number, and the owner was extremely angry why I contacted them. The pottery Barn didn't follow up that I received the furniture or not, I called and made another appointment, but without any time window!!! The day of delivery, I called and asked what time the movers are coming, and when they were here, one if the movers didn't have any idea how to use the moving instruments, and how to carry the parts which caused different damages on different spots. I'm already very frustrated for returning or exchanging some furniture that waited fir them more than 3 months and dealing with the customer service and non-profesional movers. I have to mention the Twelve Oaks staff are so polite. Last but not least, like your products but it was a very bad and tens experience.
10 years ago (16-11-2016)
Great Store!!
8 years ago (21-04-2018)
We are pleased with the manager on duty that helped us, buy some furniture for our boys bedroom. Thank you so much. Some managers are better then other at this location but that is always true as people are different. We will be back for big purchases as we love your help.
10 years ago (30-05-2016)
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