South Lake European

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Address: 205 Rainier Ave S, Renton, WA 98057, USA

Phone: (425) 276-5668

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State: Washington

Zip Code: 98057

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Reviews

I WOULD NOT recommend servicing @ SLE. I brought in my 2005 Audi A6 running and  drove it into the shop. It needed a failed emissions waiver, had a broken electronic parking brake and radio/nav was non functional. The total quote for diag time was $400. Which I was okay with. 
 
I get a call the same day to them letting me know that the ECU is toast and the car wont start. Somehow they "replaced a fuse" and now the car wont start. I think what actually happened was they managed to fry the ECU and put blame on me saying that the car had other faults. They quoted me 5k to fix their mistake! Why should I pay to have the ECU fixed when you guys were the ones that broke it to begin with? Horrible experience. I told them I didn't want the work done and they wanted me to pay to tow it back to my house. I was able to drive it into the shop, I’m not paying to have it towed to my house. I managed to have them pay for the tow back to my place but they still charged me for diagnosis and said the fees were separate. They didn't diagnose anything so what am I paying for?!  They left me when a non working car and more problems than I actually had prior to bringing the car in. My main issue is they didn't take accountability for their misdoing.

 8 years ago (12-07-2017)

The people at Southlake European are professional and trustworthy experts.  I will continue to bring my mechanical problems to them.

I brought in my BMW with some shifting issues which revealed a series of electrical issues.  Throughout the process of pinpointing and resolving these issues Brian was always upfront and honest with what he found and what the expected costs would be.  He was knowledgeable, approachable and could always answer my questions. 

They were quick to get me in and always called me same day with news.  When it was all said and done Brian gave me a great deal and only charged me for the labor costs originally estimated.  I gave them a headache of a car to fix, but somehow they managed to keep the experience as smooth and painless as possible.

 9 years ago (16-01-2017)

There is nothing but pure class and professionalism here. Even when they gave me the "worst possible news" about my car, they gave me the best advice for what would work best for me, not what would put the most money in their pockets. 

Also, when I was planning on moving out of the area, Brian gave me great advice on what to do with my car when it would do absolutely nothing for their business. It ended up putting 2k in my pocket! 

When I return to the area, I will absolutely return to this business, even though I plan on buying a non-European car. 

I have nothing but positive things to say.

 9 years ago (17-01-2017)

They are so honest an professional.. Only car place I trust in Washington lol 

 8 years ago (22-06-2017)

Derek and his staff have been servicing our Mercedes for the past four years. They are experts in their trade and trustworthy people that look out for the common man. I could go on and on but you'd think we were family! Take your car here and you'll never regret it.

 9 years ago (23-11-2016)

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