Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 351 Rainier Ave S, Renton, WA 98057, USA

Phone: (425) 496-7624

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State: Washington

Zip Code: 98057

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Reviews

Asked if they had time for a simple flat repair. Guy at the counter did not make eye contact, said they didn't have time today, and proceeded to walk away.   

 8 years ago (30-04-2017)

Newest Review: Back to 5 stars... I had the one incident I wrote about below. Today I came in just for an oil change. I had an appointment today, and with one person calling in sick today they told me about the wait and the situation. I'm fine with waiting, it's just the way it is with oil changes sometimes. They said they would get me in as soon as possible. However, after being treated very friendly it reminded me of all the other times I came in and felt treated very well, down to earth and not shady at all. When I went to look up the store hours on Google Maps and saw the reviews were so low, I thought I should go and leave a positive review as many times people don't ever say anything unless it's a complaint. I found my old review, didn't remember doing it... It just takes that one time to throw things off with a review. I notice a response to one of the negative reviews from an owner he said he would check into it and thought that was awesome! I'm leaving this updated review because like I said, people tend to not say anything when the service is above expectations or as expected, but when it's off,  as it can be every now and again as we're only human, one employee can ruin the reputation for the whole store even if the employee is no longer there.   Previous Review:  I have been happy every time (many times 4-5 star rating) I have been to this location. Okay, just changed my status from 5 stars to 3. I was on hold with them, not for too long, he picked up the phone and said how are you doing can I help you I'm not taking any more appointments today. I asked not even for a dead battery. He said no! 3 hours before they close and they can't do a stupid battery check and change. My opinion is he could have said that in the first place instead of putting me on hold for 4 minutes. And he sounded a bit rude. I'm going to Les Schwab. He was nice! And they only have two more hours to close and said they can test the battery and change it out and everything.

 9 years ago (22-08-2016)

After one weak of oil change, I checked my oil it was almost empty.

 8 years ago (26-05-2017)

Poor service and had to have job redone 4 times made us feel like liars and idiots

 9 years ago (09-01-2017)

Great service. Replaced the belt tensioner. Got me in right away and within the time frame. Will defiantly be back. 

 9 years ago (26-09-2016)

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Firestone Complete Auto Care

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