Safelite AutoGlass

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Address: 765 Rainier Ave S, Renton, WA 98055, USA

Phone: (877) 664-8932

Website

State: Washington

Zip Code: 98055

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Reviews

They are easy to schedule, on time, transparent in price and service. The tech even vacuumed my vehicle!

 8 years ago (30-05-2017)

Walked in and no one spoke to me for over 5 minutes. When they finally did, they were rushing with me and seemed rude as well. Did not like the service .

 8 years ago (24-03-2017)

I'm torn because the guys and gals doing install here are really friendly and do top notch quality work. However, the guys out working in the shop are friendlier than the folks in the office which I think is weird because usually you want the front staff to be inviting and friendly, not the other way around.

When I arrived for my appointment at 10am they didn't notice that my glass didn't arrive in their 9am morning shipment. It took 45 minutes to get an answer on where it was and then I was asked what time I go to work. At first they said they can guarantee it's done between 3pm and 5pm if I wanted to wait, which of course I did not want to. I already wasted an hour at this point and now I was being offered to wait six to seven hours?! Barf.

I'm not saying the office staff is unfriendly per say but they definitely do not make any effort to make up for their mistake except a thanks for your patience and here is a complimentary bottle of window cleaner. Time is money and I had to arrange a ride to work and then back to Safelite mid shift. The 3 hours they wasted of my day should have at the very least resulted in a decent discount. I wonder what they charge for labor an hour.

 8 years ago (31-08-2016)

The woman who repaired the chip in the windshield of my car was professional, thorough, fast and did a great job! 

 8 years ago (12-03-2017)

After hitting a pothole on I-5, my passenger side window fell down inside my door.  I stopped at Safelite  (without an appointment) and their service reps were very courteous and helpful in providing a temporary solution to my problem.    If I wasn't on a timeline that day and from out of town, I would have utilized this shop to perform the permanent repairs.  However, as a result of their exceptional service, I will be seeking the nearest Safelite in my own neighborhood for future repairs.  Thank you!

 8 years ago (16-09-2016)

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