Thrifty Car Rental

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Address: 1 Nassau Cir, Kansas City, MO 64153, USA

Phone: (877) 283-0898

Website

State: Missouri

Zip Code: 64153

Opening Hours

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 12:00 AM

Update Info

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Reviews

I just want to share how awesome my experience was! 
First of all I flew into MCI at 11 and had a rental with budget. Long story short budget ruined my reservation so I walked into Thrifty. Immediately a man named Marley jumped in and saved the day, he assured me that he would get me into a vehicle and get me where I needed to go. Marley walked out into the 5 degree snowy weather to show me the vehicle choices and was very honest and professional. I chose a vehicle from his options; went into the office spent maybe 3 minutes on paperwork, then he handed me the keys and off we went. I would highly recommend thrifty/dollar rental when in the Kansas area!

 8 years ago (28-12-2017)

Check in was pretty easy, staff friendly and car was OK esp for the price. They bet National hands down on price, so had to go with them and was pleasantly surprised. Only problem is the airport layout and getting to them, but that isn't their fault, it's all rental cars.

 7 years ago (09-01-2018)

Extremely friendly service! He was very pleasant in the check-in process was very smooth. We also got the best rates from Thrifty at this Airport.

 7 years ago (03-01-2018)

Overcharged my credit card. Car was due back a few minutes before 6am. I returned it 3 hours early when they were closed so I could catch my flight home, using the drop box like always. They opened at 6am but didn't process the car until after 9am and charged me an extra 4 hours.  Do not trust them with your credit cards. I had to dispute it with my credit card company. If this happens to you just dispute the whole charge or better yet use a different car place. Dollar does this too but they might be the same company. Here is the letter I had to send to my credit card company. I don't have time for this stuff but I had to do it on principle. Bottom line is dont rent cars here unless you have time for all this to try and get back the money they steal from you once they have your card.

To whom it may concern,

I rented a vehicle from Thrifty Car Rental in at MCI Airport in Kansas City, MO. 
on November 2, 2017 5:43am and returned the vehicle on November 5th, 2017  at 2:53am using the drop box provided. 

I have pictures and videos on my cell phone of the keys dropping into the drop box that are time and date stamped. Thrifty Car Rental does not open until 6am so they provide a drop box for customers.

Despite the fact that they open at 6am, they did not process my vehicle as returned until 9:15am on November 5th 2017 and they charged me for the extra 4 hours. By 9:15am on 11-5-17 I was already back home in Nevada.

When I rent my vehicles I am given a final cost up front, barring incidentals. In this case the only incidental I was charged for was the extra 4 hours of late fees during which Thrifty Rental Car was in possession of the vehicle. In actuality, the vehicle was returned 3 hours early not 4 hours late.

The total I was to be charged was $97.16 including all fees. The amount I was charged was 122.17 with the extra $25.01 coming solely from the 4 extra hours.

I have requested a refund of the amount overcharged to me of $25.01. If pictures and videos are required, I can submit those as well as they are from my cell phone and time/date stamped .

 8 years ago (05-12-2017)

Booked on Expedia. Got confirmation for one price, was told we owe more at time of check in. Also, car smelled of gas fumes when car was on but not moving like at a stop light. Car was poorly cleaned between us and prior use. We were told that since we were using a debit card to pay Thrifty would have to do a credit check that will hurt my credit. Would have been nice to know prior to booking.  If we booked through a third party, especially one as large as Expedia, they should have informed us about that.  The worst part about our experience was the front desk attendant who helped us at check out and end. He was a real peach. First and last time I will use Thrifty!

 8 years ago (16-10-2017)

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