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Audi North Atlanta

  1. Georgia
  2. Alpharetta Car Dealer
  3. North Atlanta Car Dealer

Reviews, get directions and contact details for Audi North Atlanta

Address: 11505 Alpharetta Hwy, Roswell, GA 30076, USA
Phone: (404) 994-4327
State: Georgia
Zip Code: 30076


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Reviews
Was pretty disappointed. We are an Audi family and came in looking for a new car. Everyone was perfectly friendly and the reception area is nice enough, but we left feeling like our time was largely wasted. We told the sales representative immediately upon meeting him that we were interested in leasing an A3 or A4. We had been looking at Q7s and had been offered a pretty good rate, but wanted to look at the A3 and 4 before we went all the way to the big SUV since we don't need it quite yet. Since we know Audi and don't want to waste anyone's time we wanted to talk numbers first. For some reason the salesman would not get us an official quote but insisted on giving us his personal estimate. The estimate he gave us was hundreds of dollars more than the offer we had to lease a Q7 elsewhere! When I told him this he immediately started asking for details about the offer and insisted there were no 2018 Q7s in stock anywhere in Atlanta that could go for that price. He even wanted to look up the VIN number of the vehicle we were considering! I couldn't tell if he didn't believe us or if he was trying to get the other dealership in trouble because he didn't feel like they should've made that offer. To me, all that should have mattered was we were telling him we had an offer for a Q7 and we wanted to know if we can get an A3 or A4 for less. That simple. It turns out his estimate was so high because he was assuming a 50% depreciation, which I believe is much higher than Audi typically assumes. But again, despite multiple requests, he refused to get us a legitimate quote from the financing department. He finally looked up their very own specials, which was hundreds of dollars less than the estimate he'd given us, but by that point we were pretty fed up anyway. We did go out and look at what they had available, but needless to say we left feeling like we had mostly wasted our time, and we won't be going back to that dealership. Our time is too valuable to just be given rough personal estimates that are evidently completely inaccurate.
8 years ago (18-10-2017)
I'll start with I've owned 1 Q5 and 2 Q7's. On one of my first occasions using this dealership, my car came back with 25 pounds of pressure in each tire. I called just to let the dealer know, but otherwise not a big deal. On a recent trip approximately 350 miles from home, I heard a loud grating sound and felt a vibration through the car. It kind of reminded me of the days of flat tires, but I didn't think it was enough vibration to be a flat. I got out of the car on a two lane Northern Florida road in the rain and looked underneath the car. Nothing and all four tires looked fine. I started down the road again and at about 30 mph the sound started up again. I put on the brakes to slow the car and the sound and vibration went away as I stopped. Again, back under the car in the now pouring rain and nothing, but then I noticed a panel under the car that was hanging down a couple of inches. I went to pull on the panel and sure enough it would come down and touch the ground. The front of the panel was chewed up from rubbing against the road. It was apparent that as the speed of the car built up the wind was pulling the panel down. The panel was missing several fasteners. I figured out a way to hold the panel in place by reversing the order the front panel and back panel were held in place, so now the front panel held up the back panel. Later, I called Ray Reboucas at ANA and he was of no help. He did point out there was an Audi dealership in Jacksonville, but no offer to ship me fasteners or anything further. I put some duct tape over the panels to head home. Before getting on the interstate, I looked around one more time, To my surprise, the cap on the power brake fluid master was missing. It was left off during the service work performed several weeks earlier. I found the cap laying under the hood. After getting home, I called and scheduled an appointment to get the panel installed correctly. The morning of the visit, I called the service manager to ask if it was possible to have my car done quickly since it should be a pretty quick fix. I left a message, but I didn't receive a response. When I got to ANA, I explained to Ray that I had reversed the panels and asked that he convey that to the technician so he could put them back in the right order. After about an hour wait the car was brought up. I looked underneath and the panels were still in the same position. I went back in and spoke with the service manager. I told him what had happened and he immediately said I was wrong and there was no way the panel could touch the ground (Pardon me, I don't recall looking over and seeing him laying under the car with me in wet grass in the pouring rain). He said something to the effect, "let's go put it on the rack and I'll show you." By this time I had enough. If he had said, something like, I'm sorry, let's go take a look there would have been no problem, but basically he said, "let me go prove you're wrong." I don't know where he got his training from, but 99.9% in mine the customer is always right even when they are wrong. I was so ticked (but composed), I told him that I was leaving, would never use ANA for service, parts, or buy a car from the dealership.. It was obvious he couldn't care less. That afternoon I called Paula McCannon to discuss these events with her. She called back and left a message on my phone. I called again and left a message for her, but she never returned it. Just for grins, I tried to call her on my way home during the next week. I left another message, but got her answering machine over a dozen times (isn't she ever in her office?). So, after under-inflated tires, leaving the cap off my power steering master, and a panel falling off (by the way, the car has only been serviced by ANA it's entire life, so while I can't say they left the fasteners off, you do the math), I gave up on ANA. Now that I've written this, they can continue to waste their time and (money) sending me marketing promotions and I'll happily hit delete and go to Jim Ellis Audi, where they appear to appreciate my business.
8 years ago (10-10-2017)
Kay and the Audi Service staff did an excellent job servicing my vehicle. As always the customer service was exceptional. The experience from drop off to pickup was quick and efficient. Prices were competitive. I would recommend to anyone.
8 years ago (18-07-2017)
Brought my R8 for service several times. The service department's only concern is extracting as much money as possible. They PREY on your ignorance about prices. DO NOT COME HERE if you are a casual and unwilling to look up prices on parts. They will gouge you 100%. Everytime I was quoted something I had to look up parts and/or call other places to see what it would REALLY cost to have a service performed at a fair price. I don't want to have to do homework everytime I bring my car in. I want to be quoted a fair price without having to call out the service advisor who is making 45k a year. Even after calling out the absurdity they "reduced" the price, to 150% of what another mechanic would do it for. I don't take my car here anymore. Go to an independent mechanic. There are plenty around this area. If you don't, you'l regret it 100%
8 years ago (12-10-2017)
Service here is top-notch, almost to the point of pampering you. I've never experienced better service than this at any other car dealership ever.
8 years ago (15-08-2017)
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