My experience purchasing a new car from Mike Brown at AutoNation Honda Dulles we amazing. I went in looking for a car for my daughter and Mike had the patience to test drive multiple cars, both used and new, and helped me determine the best deal for our situation over a 2 month period. I told him we were in no rush to purchase and he didn't pressure me but he provided updates as updates were available. He understood our budget and our requirements and provided many options for us.
Once I made up my mind, the process to purchase the car was easy and painless. The finance group was very helpful and the whole car purchase process was pleasant.
I would highly recommend AutoNation Honda Dulles and would especially would recommend working with Mike Brown.
8 years ago (02-02-2018)
I cannot express how satisfied and pleased I am with the customer service and care I have received from AutoNation Honda. I purchased my 2013 Civic brand new about 4 and 1/2 years ago, and the purchasing experience was a breeze. I was helped immediately, nobody tried to up sell me, and the salesman (I wish I could remember his name, he was great) followed up with me every few months for the first year to make sure everything was still working fine with my car. Since buying my car I have had to come in for my regular maintenance, tires, inspections, etc.
Every single time I come in I am treated with respect and everything is handled exactly as promised. There is a complimentary shuttle with a friendly driver, and Adam in their Service Dept. is easily the most competent and trustworthy mechanic I've ever dealt with. He's honest, and if he tells you your car will be ready at noon, it will be ready at noon.
The ONE time in 4 and 1/2 years my car wasn't ready exactly when he said, he called me 2 hours prior to the deadline to let me know it was taking a lot longer than expected and explained exactly why. He then apologized and knocked off like $80 worth of services from my bill when this "delay" was only 90 minutes past when he said originally.
I could go on and on, but I think I've made it clear: AutoNation Honda is the rare dealership that will not let you down. I won't buy from anyone else as long as I live here.
THANK YOU.
8 years ago (01-02-2018)
AutoNation was a pleasure to work with. I received prompt email response to my online inquiry, the sales associate was knowledgeable and efficient, and helped speed up my trade-in via online application. All in all, buying my 2016 Honda Fit EX took about 2 hours end to end in store because of how efficient and responsive the sales associate was via email. The experience was straightforward and relaxed. I couldn't be happier with the process. And I love my car. ;)
8 years ago (06-02-2018)
Truly, one of the best vehicle purchase experiences we have ever had. The vehicle advertised was spotless, and there were no "hidden fees". Wayne Brent was our salesperson, and he was phenomenal to work with. The dealership was wonderful overall and all the staff were courteous and professional. I cannot say enough about how great our experience was...highly recommend!
8 years ago (06-02-2018)
I had a great experience at AutoNation Honda Dulles. I bought a brand new 2018 Honda HR-V EX and I absolutely love it. Rosi helped me with the sale of my vehicle and helped me get the best price possible! She was a great sales associate and I would recommend all of my friends and family to go and talk with her before buying a new vehicle. She also makes really great hot chocolate and she has a great personality! Plus, she doesn't have that pushy sales person attitude, she's very laid back and understanding. I give her 5 stars! For some advice, I would say do your research before buying a vehicle and that's how you'll get the best deal. Good luck!
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