Brotherton Buick GMC

Reviews, get directions and contact details for Brotherton Buick GMC

Address: 215 SW 12th St Suite 201, Renton, WA 98057, USA

Phone: (425) 336-4655

Website

State: Washington

Zip Code: 98057

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews

Unfortunately, they turned into the stereotypical used car dealer. 
Before I purchased, they were friendly and highly responsive. After the sale, nothing.... no thanks for buying, let us know if there is anything we can do, please recommend us, etc.  They didn't respond to my text or messages. 
I realize it's my responsibility to verify, I accept my role...but, I was told "... spent a bunch of money and time preparing for sale... new tires (check), new brakes (NO), repaired chips on hood (NO) and everything works (NO...non working heated steering wheel and non working running light). My fault for not checking, their fault for misleading me and not responding. They didn't respond to me, but have no problem sending me emails to come in for service. I am disappointed.

 7 years ago (14-02-2018)

I had a very pleasant experience with Brotherton Cadillac / GMC in Renton, WA.  I purchased a new truck from them.  In all honesty, they are a company that lives by their word.  They are genuine with no hidden agendas.  Felt no pressure at all during the searching and buying process. I found their sales staff to be very knowledgeable and were able to answer all my questions.  I am a "picky" customer by nature who likes things a certain way.  I think this dealership is fair and honest with its clients.  In my opinion they deserve more than five stars. Would definitely recommend this dealership to my friends and others I come in contact with who are looking for a great car buying experience

 7 years ago (07-12-2017)

Approx 1 year ago I had repair work done on my car by the Brotherton Dealership Service Department because the engine light on the dashboard was on steady. The error code indicated that it had to do with the secondary injection pump on the emissions system. They charged me $1500.00 for the repair. They told me they needed to replace ECM or computer control unit. The engine light went on again about one day after the repair. I took the car back about three separate times for the same repair and every time they kept it for 3 or 4 days and the engine light always came back on one day later. A few months after the repair I contacted the manager of the dealership via e-mail hoping to get some satisfaction in either a refund or a solution. The manager returned my call and left a message that he would look into my file and get back to me. He never called again. I personally think it is unethical to take a customers money and then not effect a resolution to the problem the customer paid you to fix. I expected Brotherton as a Buick and GM "dealership" to actually understand the specific problems associated with GM cars. Perhaps they do not have the expertise in this case. I also question their ethical standards. My only recourse is to let others know that Brotherton left me hanging out on a limb without the slightest glimmer of remorse.

 7 years ago (23-01-2018)

We recently bought a used Cadillac Escalade from this dealership and we couldn't have been any happier.  We worked with Paolo and he was wonderful!  He was very respectful, helpful and quick to get things done.  We had to go back in a couple weeks after we bought the car for a little work and it was handled with ease. Highly recommend this dealership!

 7 years ago (18-10-2017)

Thank you once again Dwight for the good service, especially the time and effort in making me feel like royalty. I know now for sure I will always be in contact with you because definitely I will be taking my next car from you. I am really enjoying my car. It has been the first time I have owned a brand new car. I feel happy every time I step into it

 7 years ago (10-10-2017)

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