Budget Car Rental

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Budget Car Rental Dayton operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 1323 Wilmington Ave, Dayton, OH 45420, USA

Phone: (937) 294-8238

Website

State: Ohio

Zip Code: 45420

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 9:00 AM – 2:00 PM

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Reviews

The transaction process was quick and painless. The car I reserved was not available and got upgraded at no extra cost. My only complaint is the guy at the counter was all by himself. It was a bit of a wait, but he did a great job managing multiple customers a remained professional.

 8 years ago (25-11-2017)

I hate having to write poor reviews for any business but I feel duty bound after my experience with Budget Car Rental, 1900 Stroop Road.  By means of background, I have been using Budget  the last several years for my Reserve duty.  This year (15-28 OCT), I was upgraded to a black Malibu because the compact wasn't available- fine, no problem.  After getting the vehicle, I did a cursory glance and I noticed there was a light colored, chalky stain in the front passenger side of the vehicle and that the front tires were really low on tread (didn't realize how low until I drove the entire 5 hours back in the rain and multiple instances of brief hydroplaning on the interstate).  Later, I noticed that I had a $25 charge on my credit card statement (in addition to amount I prepaid).  I called customer service- they informed me it’s a cleaning charge but are insistent that I should call the local store.  I called multiple times the following morning but after no response and the number forwarding to customer service, I physically went to explain the situation.  The associate could not help me as the owner was not in the office- I gave my phone number for her to follow up (and did not hear anything so I went back in to the office the next day.  Below is an accounting of that encounter.

First off, I get there are people in this world that leave other people's stuff trashed.  I don’t respect people like that. That is not me!!!  The owner said there was food everywhere on the seats and a food stain?  I didn't even have food in the backseat!  Complaint #1- not very specific!  They say they would not have charged the cleaning fee unless it was "really bad," unless it was "disgusting..."  and yet, it ends up being a he said/she said... "well, we wouldn't have documented it if it weren't there."  There is no benefit of the doubt for the customer (a repeat customer no less with no record of extra cleaning fees).  They told me "if you're a regular customer, you should know what the rules are."  They asked, "Did you bring it back the way you found it?"  No, I didn't- is that requirement?  No, it isn’t and they said as much.  I absolutely and unequivocally reject the notion that the car was brought back in a disgusting fashion.  

Three things stick out to me.  1.  The degree to which there is no benefit of the doubt.  The tires were probably borderline illegal.  I told the lady when I returned the car about this.  Oversight- it happens... but shouldn't benefit of the doubt go both ways?  2.  The utter lack of responsibility that this business takes.  When I mentioned the tires, they came at me all aggressive like- well, you should of this and you should of that.  Isn't it your job to provide a safe, functioning car?  The owner even said (and I'm paraphrasing here)- we're basically just a conduit.  We take in the cars and sent out the cars.  3.  It astonishes me, that as a business they don't document these “disgusting” clean ups with pictures- real evidence.  General, written documentation is nothing more than he said/she said.  Your general description isn't proof in something as subjective as "cleanliness."   

The owner was willing to take $25 off my next rental in the next year as long as I bring in a business card signed by her.  Despite this location being close to me personally,  I probably will not use them again.  I simply don’t trust them.  The owner couldn't do a refund because the "system wouldn't allow her."   I should make mention that I’ve had nothing poor to say in previous encounters until this one.

-Jason

 8 years ago (13-11-2017)

Really nice people work here. Very helpful. I rent from this office about 6-7 times a year. Fast paperwork. Answer all my questions very thoroughly. Checkout was a breeze.

 8 years ago (02-07-2017)

Such an easy transaction...super clean car...friendly and competent staff.  Definitely the place to go if you need a rental car.

 8 years ago (31-05-2017)

It was packed thus time so it was still good didn't get the car we wanted but okay any way.

 8 years ago (21-06-2017)

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