Budget Car Rental

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Budget Car and Truck Rental Scottsdale operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 10450 N 90th St, Scottsdale, AZ 85258, USA

Phone: (480) 767-9194

Website

State: Arizona

City: Scottsdale

Zip Code: 85258

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 AM
Sunday: 8:00 AM – 12:00 AM

Update Info

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Reviews

Argh! Yeah this place is not nice. I rented a car for a weekend through Costco. This place made me pay for an upgrade, blaming their deficient reservation system. Worse, less than 24 hrs after returning the car, I realized I had left my sunglasses in the car. I came back immediately and they didn't help. The car had been rented out. They promised to call back but never did. I call them and they never returned my calls. It's been a month now and I just have the impression that they're not doing anything to help me get my sunglasses back.

UPDATE: After around a month, I got them back. T-h-a-n-k-s.

 7 years ago (20-02-2018)

Rented a car and agreed to bring the car back with a full fuel tank.  I wrote on the envelope that the fuel tank was full as I was asked to do.  The service  rep asked me if fuel tank was full and I said yes.  

Later I discovered I was charged $15 as an "under 75 mile flat fee."  When I called to find out why this charge was assessed I was told it was because I hadn't given the receipt for filling the gas tank to the service rep.  I wasn't asked for a receipt, I was only asked to write on the envelope that the tank was full and then also told the service rep the tank was full when he asked me.

I am getting a refund from Budget Corporate office but I didn't need the hassle.

 7 years ago (15-11-2017)

It's a convenient location within walking distance of my home but their vehicle selection is very limited and the lone service agent behind the counter is overworked (answering phones, checking people out, etc.)  He was friendly and doing the best he could I'm sure, but I had to wait about 10 minutes both visits to be helped.

I made a reservation for a Ford Escape type of SUV (30mpg highway) but was "upgraded" to a Jeep Grand Cherokee (supposedly 26mpg highway but I got less).  Not a big deal but I was renting this for a road trip and would've preferred the more efficient vehicle.

The Jeep had some rubbish in the center console, fingerprints galore on interior bits and driver's door, and the windshield needed cleaning.

Returning the car two days later was quick and easy (I was met by a service agent outside who took the keys and wished me well).  Nice.  But unfortunately this led to frustration later.  Even though I returned the car at 10:55am he didn't process it until 11:11am.  Combined with the fact I picked up the rental somewhat early of my 11:00am reservation I was charged a $56.48 overage fee.  They also tacked on a $15.00 fuel charge even though I brimmed the tank right before returning the car (you need to show a receipt for fuel if they don't think you've driven enough miles).

Given their "nickel and diming" I'll be looking elsewhere next time I need a rental.  The Enterprise at Scottsdale Road and Mayo Boulevard is great and I've also had a good experience at Sixt Rent A Car.

 7 years ago (27-09-2017)

Told me no cars available anywhere in the valley today don't bother wasting my time looking.   He has been doing this 29 years so he knows.   We called Enterprise bam, car delivered to us.   I love when people touhgt there years of experience like it makes them a god of sort!

 8 years ago (10-08-2017)

I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV.  I was told they had no other cars and I could possibly wait for another car to be returned...unfortunately I did not get the man's name..he was an older guy with black hair.

My nephew went to ask if another auto was available at another location and he was rudely told I'm speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn't know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn't have been nicer. We were treated courteously and were on our way within 20 minutes.

When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible  and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

 8 years ago (25-03-2017)

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