Budget Car Rental

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Budget Car Rental Southfield operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 24395 Telegraph Rd, Southfield, MI 48033, USA

Phone: (248) 353-1275

Website

State: Michigan

City: Southfield

Zip Code: 48033

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 9:00 AM – 1:00 PM

Update Info

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Reviews

Terrible customer service! Paid online to reserve a car and they had no cars when I arrived on time! And tried to charge me $150 cancellation fee when I didn't cancel! They gave away my car! Will never go again

 7 years ago (24-01-2018)

In & out fast service.

 7 years ago (30-11-2017)

Hey, the company pays for it so why not.  A little rough around the edges but still great customer service.

 7 years ago (09-10-2017)

Friendly staff. I always do business with them.

 7 years ago (13-11-2017)

Absolutely worse rental experience I have ever had, and I've was a road warrior for over 15 years.
I used this place for a personal rental to drive out of town to TN and boy was I disappointed.  
First they tried not to honor the entertainment coupon I had which after review from Budget Customer Service they should have done. Yes, I had to call them to get anything done, because everyone at this facility either is incompetent or they flat out just lie to your face. They actually had me call them back at the location after I picked up the car to give them the coupon number again, which was never added.  Thank you for nothing Ms liar, Mary Lou!
The car interior was FILTHY...why would it be customer service's job to clean a car at a facility? I took it that way because I was pressed for time not knowing just how bad it ended up being. 
We put our suitcases in the trunk and unbeknownst to us it was covered in MOTOR OIL!!! 
Three shirts and one suitcase ruined and what was this location's response? Call customer service and make a claim...We had words at the counter with another incompetent fool Mr Lazy , Ralph.
They gave me the wrong number for claims...again because they weren't willing to provide basic customer service or know how to clean a vehicle. LAZY, INCOMPETENT clowns.  
After about 2 hours on the phone with customer service and claims I finally got someone to 1. honor the original agreement and 2. agree to take care of the damaged items caused by the lazy, incompetent, lying thieves at this location.
Currently I am contemplating legal action against this location, but it should be noted that Budget is in no way to blame for any of the issues I've ran into.
DO NOT RENT ANYTHING FROM THIS LOCATION.  If you do and have any problems, make sure you put the number for customer service in your phone because no one at this location cares enough about a customer to do anything.

      
      
      
 9 years ago (15-10-2015)

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