Cummins Sales and Service

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Cummins Northwest - Renton, Washington Service Center

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Distributor of Cummins products and services with 11 locations in the Pacific Northwest

Address: 811 SW Grady Way, Renton, WA 98055, USA

Phone: (425) 235-3400

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State: Washington

Zip Code: 98055

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Reviews

mechanics and receptionist are very nice and helpful, they know how to satisfy their customers

 8 years ago (01-03-2017)

Good service but very expensive 

 8 years ago (10-06-2017)

My experience is poor at best. I brought our truck to Cummins. After scheduling an appointment I called to check status on our truck a day later. Service writer says fire truck came in and had priority. So two weeks later and 4000.00 I scheduled a second appointment for engine lights are on again. After 13 hours I call and ask what's the status on our truck. Well a fire truck has come in and has priority. Really again? Truck not looked at and we had an appointment. Its Friday and now the truck will sit. As a manager I would expect after spending 4000.00 we would get better service. Very disappointed.

 9 years ago (14-05-2016)

Called to ask a question about my Onan generator and was told they don't have a tech to give support or answer questions. Doug, the generator supervisor never returned my call and never answered my phone message. Receptionist couldn't even tell me who to call to get answers to my question. Terrible customer service and after reading prior reviews, will not even think of taking my coach there.  I will spread the word via Internet media. 

8/17/16
Doug did finally call back and gave me a number to onan.

 9 years ago (19-08-2016)

parts guys know what they are talking about. very helpful and it's nice to see that a local dealership has some guys that care.

 9 years ago (06-09-2016)

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Cummins Sales and Service

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