E-Z Rent-A-Car

Reviews, get directions and contact details for E-Z Rent-A-Car

Story

Since 1994, E-Z Rent-A-Car has continued to provide a great rental experience to every customer we serve. Each car rental associate receives specific training to provide the best customer service, while being an ambassador of the city you are visiting. We understand that, in most cases, your interaction with an E-Z Rent-A-Car rental agent is your first opportunity to experience the hospitality and culture of the city you are visiting. Each E-Z Rent-A-Car employee is especially proud of creating that fantastic first impression of their city and we hope to deliver that first impression to you at every step along the way.

Address: 1 Terminal Dr #405, Nashville, TN 37214, USA

Phone: (800) 277-5171

Website

State: Tennessee

Zip Code: 37214

Opening Hours

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 6:00 AM – 12:00 AM
Sunday: 6:00 AM – 12:00 AM

Update Info

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Reviews

Horrible experience.  We had to wait for a shuttle bus for 30 minutes when the bus driver was there and denied us entrance.  We had to wait for him to come back around, 20 minutes later.  Finally get to the rental car facility. We had reserved a car and are told they only had a mini van. The attendant was rude and when we asked about the car we rented he said it's the van or you can wait and hour and I know you don't want to do that.  We get in the van,  it's dirty and has a broken key.  We go inside looking to speak with someone and are told to go find their manager.  The manger did help us find a new vehicle. The staff is not helpful and we wasted over an hour trying to get a car

 7 years ago (06-02-2018)

Their policy change after you reserved and go to pickup car. Unlimited mileage will become limited. That’s what I experienced in past days and had to cancelled reserved. And had to fought for to get refund. It’s in Nashville International Airport. Staff is so rude and I wonder how that kind of company run business so sad. This happened 8 months ago.

 7 years ago (13-12-2017)

DO NOT RENT HERE!! I made a point of asking the sales rep. whether or not I should extend my rental period by a few hours, because I was likely to be a little late returning the vehicle. She reassured me that I would have a two-hour grace period, and not to worry. Well, I returned the vehicle in good condition an hour and thirty-eight minutes after I was scheduled to return. I was not only charged for an extra day, but customer service told me to contact Priceline if I had any issues, even though they have nothing to do with the charge. Terrible company. Terrible service. If I could give them a zero star review, I wouldn't hesitate to do so.

 7 years ago (15-11-2017)

Avoid this place at all costs. It's an obscure, lower-caliber rental service for a reason. 

I've been renting cars for 3 years because I travel every week for work. This happens for weeks at a time in multiple cities. I've had the pleasure of building relationships with companies over the years that show their appreciation in multiple ways for being a loyal business customer. Unfortunately, this location has proven to not truly care about their customers or their loyalty. A few of the employees and one of the managers had gotten to know me since I was renting EVERY WEEK as a loyal client. But when I spoke with two young ladies on a Thursday afternoon and asked them to continue what the other employees were allowing me to do - Angela and I can't remember the other's name - they were rude and acted like I was a criminal off the street. They got their boss, Todd on the phone was even more rude. He was cutting me off and raising his voice about their policies without letting me get a word in. He didn't seem to care one bit that I had spent THOUSANDS over a period of months. Working in management/customer service myself, I know that's NOT a good look and doesn't lead to longevity or cash flow in a business. This is NOT how you treat business customers. I hate to write this because the gentlemen that work the night shift are fantastic; but I'd encourage them to go work for a legitimate rental car company that has an ACTUAL loyalty program and cares about people who give them their hard-earned money.

 7 years ago (04-08-2017)

This is my new rental car company! Everything was as I reserved. Easy and painless

 7 years ago (23-12-2017)

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