Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 2740 NE Sandy Blvd, Portland, OR 97232, USA

Phone: (503) 963-1795

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State: Oregon

Zip Code: 97232

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Reviews

Came here based on the positive reviews.  The car I rented was fine, but staff was a bit greasy.  I already have auto insurance and a guy named Thane tried to convince me that my insurance would not work in Canada (not true) and to purchase their in-house insurance for x amount a day.  

I came home with a rock chip on the windshield and this is where it went downhill.  Ordinarily a rock chip costs $25-$50 to fill in, but I get a speech from Thane that I would be looking at up to $500 to replace the windshield - BS!  I've had rock chips filled in many times on my own windshield.  There were no cracks in the glass at all.  

Their damage recovery unit was to contact my insurance company and sort out the rock chip but they never made the call.  I followed up with my insurance company because I hadn't heard anything in a few weeks, and the insurance company had not received any calls or notifications from Enterprise.  They conveniently took the exact amount of the deductible, $250, and cancelled the claim themselves.  

So if this is the kind of service you like get at the end of a long road trip go ahead and come here.

*UPDATE 6/6/17 Followed up with their customer service email below.  Submitted my case and did not receive any sort of follow up/phone call*

 8 years ago (06-06-2017)

Staff was really friendly. I received personal phone calls before my reservation - to make sure my needs hadn't changed - and during my reservation - to make sure I was happy with the vehicle. Location is easy to find and is a good, cheaper alternative than renting through the airport location.

 8 years ago (27-07-2017)

Up to last week I have been thoroughly satisfied with Enterprise on Sandy. However, something occurred before the rental, and something that did not occur before the rental still annoy me. First my scheduled home pick up was 40 minutes late, so I arrived at check out 5 minutes before my family landed at PDX! Apparently a car was stolen off the lot though I do not understand why all employees were "outside" and the driver could not stay on schedule. My rental was due on a Saturday pm though I could not make it back before closing so I had to pay for Sunday -- when it could have been avoided if the staff had informed me that there is a drop off location downtown. Yes, they had an all to subtle printed page on the counter messaging numerous topics. I would have expected that they realize my rental called for a Saturday return, and informed me about the downtown location.  One bad experience does not negate all prior service I've received ... but still annoyed!

 8 years ago (02-08-2017)

their operations need improvement - The reserved car wasn't ready when I arrived to pick it up; there was a leaky tire that I had to fill 2x with air to make my customer appointment on time; they gave it to me with the gas half gone and did not follow through with a credit on my bill for my troubles. I am really disappointed given the amount of rental car competition on the market that they don't have their act together. wearing a tie is fine for some, but professionalism isn't just based on your apparel.

 8 years ago (01-08-2017)

Well done in Portland, Enterprise! Picked up our vehicle  and you were ready for us. Dropped off the vehicle and the charge was exactly as advertised. No hassle, great staff. Thanks for making everything so easy.

 8 years ago (21-06-2017)

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