Hertz

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Address: 6409 W Glendale Ave a, Glendale, AZ 85301, USA

Phone: (623) 463-2378

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State: Arizona

Zip Code: 85301

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Reviews

Quick service.  They put me in an upgraded car when my reservation could not be filled.   Detailed, friendly customer service.  Ask for Phillip Parker.

 8 years ago (21-08-2017)

At first my trip didn't start out right, the first person who helped us just seemed like he wanted to hurry and rush through our paperwork the rush through the walk around for the vehicle in 113° weather and not wanting to pay attention to what i was pointing out on the car. Then i had a flat tire in the middle of nowhere and roadside assistance was going to charge me $79 for someone to come change the tire but when i questioned that and asked how I'm suppose to change a tire without a crowbar and jack they said there would be no charge. Called the next morning and had to drive 38 miles to the closest hertz so i could exchange the vehicle and got the same car but older and smaller.  After everything that happened zack made up for it all and was wonderful helping us return the vehicle to him. Go see Zack!

 8 years ago (12-07-2017)

Worst rental car place in town. Never go here.  Customer service is terrible. Only one person at the desk and a Lobby full of people waiting. Took me an hour to turn in my car. They they didn't give me the car they promised and they didn't give me the ride to my truck that they promised either. I had to walk 5 miles to pick up my truck.

 8 years ago (18-10-2017)

Never renting from this location again. The pick up and returning process was great but the car condition itself was disgusting. The guy didn't even let us see inside the car before handing over the keys. Once we looked inside, dog hairs everywhere! And I'm not talking little hairs here and there, which is fine for a rental, hair balls on the seat and mats. Didn't even bother to at least  vacuum it out, I had to do it. Ended up leaving 1 hour late. Once on the road my phone needed charging and what do I find. Chocolate smeared in and around the charging port. Just horrible experience with the car.

 8 years ago (30-04-2017)

I was having my van fixed and needed a rental. The manager asked what I was driving and I told him.  He then put me in a rat box. (Kia Sol) He saw I wasn't happy and said that's all the insurance will pay for. I left, hated the car and went to another Hertz and they switched me out quick and took care of me. This location should learn from the location on 75th and Thunderbird.

 8 years ago (16-08-2017)

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