ACE Rent A Car

Reviews, get directions and contact details for ACE Rent A Car

Address: Near Airport w/Free Shuttle, 2740 California Ave #2, Salt Lake City, UT 84104, USA

Phone: (866) 551-8267

Website

State: Utah

City: Salt Lake City

Zip Code: 84104

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Small but friendly and responsive rental spot.

 7 years ago (24-02-2018)

Takes 2 hours to book.  So you have to be there by 4 not 6.

 8 years ago (08-08-2017)

DO NOT let the cheap prices fool you. ACE LIMITS YOU TO THE AMOUNT OF MILES THAT YOU CAN DRIVE (WHICH I DID NOT KNOW) AND CHARGED ME EXTRA (OVER $100) FOR GOING OVER THE MILLAGE ALLOWANCE. They absolutely did not want to work with me at all and simply didn't care that the $100 fee cost them multiple thousands of dollars in future income since I travel to SLC for business and ski trips multiple times a year! 

I rent cars on a regular bases and have been doing so for over a decade now and to this day I had never seen a company that limits they're miles and charges $.25 for each mile that you go over your daily allowance. For those people who rent cars on a regular bases, you would understand the shock that I was in when at the time of drop off the ACE rep told me that he was going to charge me for going over the millage allowance. Let me be the first to say that yes it was stated in the contract that the miles are limited and yes I did overlook this, however in all the years that I've ever dealt with rental car companies I've never had to worry about millage issues and I thought a small shop would be more honorable than that. I was told "we do not negotiate the millage of the car" and that they will not refund me the extra charges. 

I even told them that I had another reservation for the same exact car and that I randomly saw this deal on my AMEX travel site and made a last minute reservation to try and see if I would like them (BIG MISTAKE). I fly in to SLC a couple of times a year and I always rent cars when I get there. I've been a loyal customer and hold gold and emerald statuses with Hertz, Avis and National. This time I had decided to try a small mom and pop shop to see if I would like them because I would prefer to support smaller shops. As all of these events unfolded I came to a realization that ACE at SLC might be a small privately owned shop (as they claim) however it operates exactly like the careless large corporations who will rather take every single penny from you and not try to accommodate the client in any way! In my past experiences with small shops and having worked at small companies before I got used to seeing smaller companies trying to do everything in their power to retain a client even if that means taking a small hit now in order to retain the client and make up for the loss in future business. In this case $100 cost them thousands of future annual income from me alone since my car reservations are on average of $600 when I'm visiting SLC. This is not what I had expected from them at all and I WILL NEVER USE THIS COMPANY AGAIN. I will also make sure that no one from my company uses ACE since there are quite a few people at my company that travel to SLC for business as well.

 9 years ago (05-05-2016)

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