Hertz

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Address: 4108 3500 S, West Valley City, UT 84120, USA

Phone: (801) 966-6783

Website

State: Utah

Zip Code: 84120

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The location is in an obscure location and run down/dirty. I thought "Hertz" had a standard!? They do not have a drop box!  It was very inconvenient! I had to have someone else drop the car off to catch a flight! This place needs some attention! The car was dirty. Ludouico, the employee working was cordial!

 8 years ago (10-01-2018)

I made a pre-paid reservation over Christmas weekend. He did have my vehicle, but that was the only positive part of the experience; the driver never showed up to pick me up so after 90 minutes I had to pay for a Lyft and got written up for being late back to work. While travelling the vehicle clearly had transmission issues and ran out of window washer fluid, which left me with a muddy windshield in the middle of Nevada. The manager was apologetic but didn't do much to rectify the experience. Not using this location again.

 8 years ago (03-01-2018)

When I've called this location, I've been rushed to hold and waited an excess of 10 minutes. My deposit has not been returned to me, the process of renting a vehicle from Hertz over-all, has been difficult and not as pleasant as other vehicle rental places. When I originally set up the rental I was told I would be picked up within an hour, I called after an hour and a half only to find out my information was not properly transferred for a pick up service, so no one would be coming to get me. I have attempted to call their corporate office, but they will not look my info up by my name as I don't have my rental info accessible at this time. When I asked for a supervisor, they put me in a queue with a 15 minute hold time. Do not use Hertz, unless like me, you have to for insurance purposes. I won't be using them again. **UPDATE** Here it is 2 weeks later, the West Valley location and the billing department still has not given me sufficient reason as to why my deposit has not been returned to me, I was told that this never came out of my account and it was just "pending" until I returned the vehicle, being that I have access to my account, I know this is untrue. I was told today by this location to call the billing department again, what a joke. DO NOT USE THIS COMPANY WHATEVER YOU DO!! I won't use any Hertz, ever again. I wish I could have used Enterprise!!

 8 years ago (10-07-2017)

Perhaps the most horrible car renting experience I've had. We had booked our car prior to picking it up and had PREPAID with debit card. Once we came to pick t up they are wouldn't let us pick it up due to a "debit card" policy which states that you have to have multiple requirements to rent a car if you were to pay with debit card. Nowhere online in booking said this. They forced me to cancel it and still charged me a $100 cancellation fee even though it was not my problem at all. I will never EVER even THINK about renting from here again.

 8 years ago (07-06-2017)

Horrible customer service!!!!  The manager wasn't helpful, he scammed me for another $75. Don't trust this company!!! It would be negative stars if that was an option.

 8 years ago (05-01-2018)

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