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hhgregg

  1. Georgia
  2. Georgia Electronics Store

Reviews, get directions and contact details for hhgregg

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hhgregg Macon is an electronics & appliance store with expert customer service. Find top-quality products from the brands you trust in the Macon, GA area.

Address: 4551 Billy Williamson Dr, Macon, GA 31206, USA
Phone: (478) 474-4121
State: Georgia
City: Macon
Zip Code: 31206


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Reviews
This store has the best service and staff money can buy. I was welcomed and served well. I came in to upgrade my television and I ended up spending about 2 grand on exactly what I wanted and I couldn't be happier with my experience. Thanks HHgregg staff!!!!
10 years ago (21-11-2016)
I want to start off by saying that the management at this store is horrible. I say this after having a few unpleasant visits to the store and the encounter with them both on the phone and in-person. My horror story started March 16th 2016 when I visited the store to purchase a refrigerator. After shopping around , I found you all to be the best value for the money. So I thought.! I purchased an LG french door side by side refrigerator. I also purchased a 3 year protection plan to be safe. Well, after delivery, we noticed that the icemaker never worked so I called the store and they immediately directed me to the manufacture. I called LG which immediately sent a service person to address my needs. Infact they sent him 8 times for the same problem and it never got fixed. LG ended up buying the refrigerator back and sent a credit to the same HHGregg store. I go in to pick out another refrigerator and to cancel the remaining warranty on the old refrigerator. I finally get a new refrigerator(Samsung) picked out but no one at the store had any knowledge of how to get me a refund on the cancellation of the warranty. After me doing my research again, I ended up getting in touch with the right department at your corporate office to get the warranty canceled and a refund processing. Well the new refrigerator was delivered and missing the bottom legs, So I called the store and asked for the manager and I informed him of the missing legs and he tells me to order them from Samsung and he would get me reimbursed, So I asked exactly how would you reimburse me? He said with a store credit. I informed him that I had no need for a store credit and that I wanted someone to come fix the missing part. He said that they couldn't and insisted that I should call the manufacture. I told him that this was unacceptable and I asked for the corporate office number and he replied, It's on the website and then slammed the phone down on me. Well I started checking the reviews for this store and I see that they are horrible. I see why.. I manage a car dealership and if I had anyone in my employ to treat any of my customers the way that this manager has treated me, I would fire them immediately. Reviews usually tell the story and with that being said, I am off to put appropriate and honest reviews on this store and your company. Buyers Beware of HHGregg.
9 years ago (26-03-2017)
The customer service is garbage here. They are not knowledgeable about the products. They have the best prices in town- you can decide if you are willing to deal with the sub par staff. I saw someone else say they are rude, it's true. I have a voicemail from an associate that's so rude for proof. The hiring, staffing, and training there is in desperate need of help.
10 years ago (13-09-2016)
Samsung is shipping their 60" UHD T.V.s without the fine thread 4M screws. You'll have to buy them at Lowes or Home Depot. The manager at the store in Macon, GA took the time to get me the correct screws from display units so kudo's to him. Very gracious. The employees could take a lesson however in customer service.
10 years ago (24-11-2016)
best store iv been to in macon, id pick this over best buy any day all associates where friendly and kind and helpful, as were the managers. They got me in and out within a good time and I received my chair within a couple of days with a free 100 dollar gift card highly recommendable
10 years ago (23-04-2016)
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