Ourisman Ford & Lincoln

Reviews, get directions and contact details for Ourisman Ford & Lincoln

About

Why go anywhere else? Visit us at http://worldoffordalexandria.com/ or call (888) 228-2014

Mission

It is our mission, at Ourisman Alexandria Ford Lincoln, to deliver an exciting ownership experience, while providing a level of unprecedented service. Our team of Sales, Service, Parts and Collision Center professionals are eager to serve you.

Address: 6129 Richmond Hwy, Alexandria, VA 22303, USA

Phone: (703) 660-9000

Website

State: Virginia

City: Alexandria

Zip Code: 22303

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

I was going to let this go but maybe this might help them change their process. I have a recall notice in hand for my F-150 and decide to give them a shot. (I have used Jerry's but these guys are closer). Peter answers the phone "recalls" so I figured "okay this will be quick since they have an ACTUAL recalls department". What an absolute waste of time!

He insists on making me look for a "locator number in red" somewhere on my recall. I tell him there is nothing in red. He continues to insist there is and I assure him there is nothing in red. I read the recall number to him but he doesn't care about that number. He wants to search by my name and nothing comes up. Search by my phone number, and nothing comes up, either. Maybe address? You guessed it, nothing! I ask him "can't you just use this recall number and we can just schedule it?" He says No to that too. His one last attempt is by my VIN and gee, what do you think? nothing. He finally decides to use the recall number, and ready for this? "Oh, we don't have the parts"...ARE YOU KIDDING ME? 

Hey I'm no expert, but hey, Einsteins over at Ourisman...How about leading with the recall numbers first? Let me help...

"I have a recall notice" 
"Okay, whats the recall number? It looks like we don't have the parts for that, so let me take your info and we can contact you when we have them"

What would that take? 1 to 2 minutes?

And the icing on the cake by this guy? He finishes with "oh, if you haven't heard from us in two weeks, call us back"...And you took all my info for what, then?

I hung up....Just a complete customer service fiasco. I will stick with Jerry's.

 8 years ago (02-05-2018)

It's always great to work with kind and honest people who are fully transparent about the car buying process and want to help like those at Ourisman Ford & Lincoln.  Lee and the Ourisman family helped me and my family find the perfect car and we couldn't have been happier with the process and overall service.  I highly recommend giving them a call for your next set of wheels. THANK YOU!

 8 years ago (17-05-2018)

Huey Wyche was the best salesman I have ever worked with at a car dealership. This was our first time leasing a vehicle, and Huey made the process very easy. He explained everything in a way that made us feel like we understood exactly what was going on, which doesn't always happen when car shopping. I also feel like Huey went out of his way to get us the best deal possible - he was willing to work with our budget and we ended up with a wonderful Ford Edge (which we love). He is genuine, honest, not at all pushy, and makes you feel like you have known him for years. Ourisman is lucky to have him, and so were we as our salesman!

 8 years ago (28-03-2018)

I purchased my vehicle from this dealership.  In order to maintain a life-time guarantee on my engine, I must get the maintenance performed at Ourisman.  When I made the appointment for my oil change, I inquired if I could get it done at any Ourisman and was told yes.  Because the employee didn’t seem certain, I escalated my question to senior personnel and was informed that I must only go to Ourisman locations in Virginia.  So I decided to attend the very same Ourisman that I purchased my vehicle from.
I made an appointment for a synthetic oil change 3 days in advance and informed Ourisman that my car was not a Ford or Lincoln.  I arrived on time, and after an hour and a half, I inquired why it was taking so long.  I was informed that because my car is not Ford or Lincoln they did not have the parts to perform the oil change.  They had to order the parts.  After a little over 2 hours, my car was complete.  The fee was $30 dollars more than I was initially quoted at the time that I made the appointment.  The employee named Sophia was very rude and her manager was quite disengaged.
The mechanic placed a sticker on my car for 3,000 miles although I paid for a synthetic oil change and it should state 15,000 miles or one year.  Also, my maintenance light came on 3 weeks later, which means that the interval between oil changes was not amended and as a result my maintenance notification was not updated appropriately.  
With this outcome, I’m not confident that they used synthetic oil during my oil change.

 8 years ago (28-03-2018)

This was a great experience. I shopped online and came to test Drive the Edge.Best price in the DMV. I didn't like the Edge so on my out I had seen the Escape. Huey didn't not hesitate do go back in with me and see if they had a great deal on an Escape.
The Team was very professional and very helpful.
Since I didn't purchase a car for years they made it easy on me.
My Escape was purchase for work and my Financial Officer said we got a great deal.
So I would recommend Ourisman Ford & Lincoln in Alexandria to all of my friends  and Family.
Huey was the Best Car Salesman I have ever in encountered , no pressure at all.
Love my Escape !

      
      
      
 9 years ago (31-01-2018)

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