Payless Car Rental

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Address: 7542 Longfellow Ave S, Minneapolis, MN 55450, USA

Phone: (612) 866-4918

Website

State: Minnesota

City: Minneapolis

Zip Code: 55450

Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

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Reviews

I have rented over 100 vehicles in my 25 year career with zero problems until I tried Payless.  THE absolute worst car rental experience I have every had... from lack of professional customer service, fraud in completing paperwork, ignoring my concerns at check-in and casting me aside to focus on another customer, etc., etc.  I thought I would try them to save some money on a personal car rental.. never, ever again.  I will gladly pay more to rent a car from a more reputable company.  I can honesty say I have never seen anything like this agency before.

 7 years ago (23-02-2018)

Pick up was speedy and drop off was even faster. No wait time for the shuttle to and from the airport. Service was friendly and cost was affordable.  I was charged the exact amount promised when reserving the car. I would absolutely rent with Payless again in the future when traveling.

 8 years ago (11-12-2017)

My family has rented from Payless probably 30 times in the last few years. I should and would leave them 5 stars because I've actually had mostly good experiences and no problems. But I was so disappointed in the last time that I went, that I want nothing to do with the company anymore. The guy at the counter was an absolute jerk. I was charged more than verbally quoted (though it was written in paper if I would have looked closer, so that was my fault). But I trusted that if someone told me a price verbally I don't need to look over the contract thoroughly. When I tried to explain that, all he did was repeatedly insist that it was my fault. He finally sent me away and said he wouldn't talk to me anymore. It was only a matter of $30, but I guess it was that important for him to be right and lose a good customer. Someone later reached out to me and assured me that the matter would be dealt with, but that's worthless to me, unless I know that it actually happened and that they give me some type of credit.

The incident happened at 7am on September 5th, 2017, upon returning the car. If someone from the company let's me know that something was actually done about this, then I'll change my review to 5 stars.

 8 years ago (16-12-2017)

I live in town and was renting for a long weekend trip. I reserved and paid online, but was then told I needed a major credit card for a $200 hold when I went to pick it up. Very frustrating (crappy policy that is not made clear up front), but the young man who helped me was super nice and it all worked out in the end. Unfortunately I didn't get his name, but I would be happy to work with him again as he was polite, professional, and very competent. The car was very nice, clean, and drove well. The price was good. When I returned the car, I went into the building and had to wait a few minutes while one of the employees, Terry (who's name I've seen mentioned negatively in the reviews), finished yelling at a customer who was just trying to understand a charge on her bill. He was incredibly rude and disrespectful to her. If my first experience had been with him I'm sure I would have walked out and would never rent from this company again! They would be wise to get rid of him if they don't want to lose business. Overall a good rating because my experience was good, but they lost a start due to Terry.

 8 years ago (22-10-2017)

They have nice cars and always affordable. The only thing that I find not as fun is that you have to bring the car back every thirty days. They explained that it's for maintenance, but when you're stationed far from the airport and need the car for over a month, it's a hassle. Other than that, no complaints and would rent from them again.

 8 years ago (21-12-2017)

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