Avis Car Rental

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Avis Car Rental Jamaica operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.

Address: 305 Federal Cir, Jamaica, NY 11430, USA

Phone: (718) 244-5400

Website

State: New York

City: Jamaica

Zip Code: 11430

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Avis does not let you choose at least between two cars as other rentals do.. The rep chooses what she wants for you.. Terrible idea.
The first time- there was a Jamaican lady with very very short hair..this rep was not in a happy mood, she was annoyed that we rented through an app that gave us a discount rather than only from Avis and decided to voice her annoyance...she gave us a compact car with dents and stains on the seats when we actually paid for a standard car. We decided to let it go Because we already waited long enough and had to go out of state. And it was just or first time there.

The second time around, the other rep was very kind and gave us a nice premium car as we paid for.. We also told her about our previous experience which may have helped in getting the right size car.
When she gave us the premium Chrysler, it looked great, however the inside was sticky on the dash and the steering wheel was unclean and sticky..it also had smudges on the dash and the glass on mostly Windows.. The mirrors had water residue as well which made it unclear to see through it while driving.
Finally as we drove, our family noticed that some LED bulbs went out on the vehicle on its front lights..so one side was brighter than the other as it caused dimming.. We had to clean the inside of the car and decided to report everything else.. We've never had to clean two cars back to back from any rental company..nor clean any car from them at all.

We felt if we were able to choose between that and another vehicle we could have went even with a cleaner car on the inside and saved ourselves the unnecessary trouble of everything else in both cases between our first time and second time.
We had to report these things to Avis when we returned.
All in all.. The whole idea of not allowing the customer to choose between at least two vehicles is just terrible business..
Some of the customer service reps have too much power in choosing the car they like for the specific ppl they want them to have it.
Those who are assigned to clean the car just either sit around or simply do a fast job without putting any effort or detail into their work.
It's unfortunate that the owner can read and reply to all of these reviews stating to call Avis and work it out.. and yet still no change in customer service nor cars.

      
      
      
 7 years ago (10-04-2018)

Just stepped off the air train or tramway, went to the ground level and exited to only enter the Avis lobby just a few steps. Lobby was nice but was not really greeted till about five minutes after waiting. Rented a certain vehicle and saw three on their lot. They told me they had none available but gave me another car instead which I was fine with. It was a low mileage Charger R/T very clean and new smelling. I returned it no problem. I booked another car again but instead gave me a different car again which I was fine with but had very high mileage, scratches and dents everywhere, smelled like a smoker's car and one headlight was out it was a beat up car. But avis itself is a great rental company.

 7 years ago (22-04-2018)

Booked a large premium SUV already weeks before, but they already had given away all cars of that category that day, so they wanted to give me a cheaper category but for the price I had already payed! When I refused to pay the same for a cheaper car, they became very rude! Moreover, they told me they wanted just to accommodate me with the cheaper car and I should be glad that they do not charge me additionally since the prices are now higher!!! The worst service and the most rude people I have ever experienced! They refused even to do the least effort for refund! Don’t expect anything here!

 7 years ago (31-03-2018)

I had a seamless, painless experience. The staff were friendly and efficient. It took no time to get the car and even less time to return the car. As long as the prices are competitive (which I believe they are), it is a an easy decision to rent with Avis. I realize this sounds like a fake testimonial, but it's real.

 7 years ago (12-02-2018)

Used "Preferred" card, so service was fast. But as I came to take the car an hour earlier than the booked time, I was given a car for 25 hours (fare for two days), without asking anything. Until I did not notice the wrong amount in the check. So check every single thing.

 7 years ago (03-03-2018)

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Avis Car Rental

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